Network Technician

About Clark University:

Founded in 1887, Clark was one of the first all-graduate institutions in the United States. Today the University is a highly-ranked, student-centered institution educating approximately 2,350 undergraduate and 1,150 graduate students to be imaginative and contributing citizens of the world and to advance the frontiers of knowledge and understanding through rigorous scholarship and creative effort. This commitment to scholarship and inquiry reflects the University's commitment to "challenge convention and change our world" and to address issues of critical importance to society. It is also reflected by Clark's many national and international distinctions, including innovation, community engagement and impact, as a top green campus, and for having a distinguished geography and international development program. Clark has also been included in the groundbreaking Colleges that Change Lives guide since it was first published in 1996.

Clark is located in Worcester, Massachusetts, a dynamic, diverse city "on the rise". The second largest city in New England, Worcester is home to 11 institutions of higher learning and is increasingly recognized for its growing healthcare and biotechnology communities, its thriving cultural scene, and as a vibrant food hub.

Job Description:

Basic Function: The Network/Telecom Technician is responsible for maintaining the University's communication infrastructure to ensure reliable and timely service to the Clark community. Primary responsibility for this position is to implement specific changes and daily maintenance of the University's communications infrastructure.

Major Responsibilities:

• Provide tier-2 technical and end user support for network and telecommunications incidents and service requests including support for end user laptops/desktops (Windows, MacOS, Linux), mobile devices (Android, iOS), printers, home media devices, game consoles, and other home IoT devices. Also support the connectivity and operation of analog phone connections, VoIP phone systems and handsets, call routing, call groups, auto-attendants, WiFi, wired ethernet, AAA, DHCP.
• Maintain the campus telecommunications cable plant including copper twisted pair and fiber optics. Coordinate repairs, modifications, and installations of the cable plant with facilities management and/or external vendors when necessary.
• Maintain and monitor the ITS UPS infrastructure.
• Assist network engineers in the implementation of configuration changes, equipment replacement, equipment upgrades, testing, and other infrastructure changes.
• Provide network integration of voice/video/data systems including but not limited to VoIP, classroom AV, endpoints, HVAC equipment, card access control, security cameras, point of sale systems, vending machines, servers, and other applications.
• Monitor all aspects of Clark's network and phone systems and proactively respond to and investigate alerts and anomalies in coordination with the team.
• Maintain inventory and documentation for network and telecommunications infrastructure. Ensure that equipment locations are aligned with standards. Produce recommendations on needed changes.
• Other duties as needed by the department and defined by the supervisor.

Requirements:

• Associate's or bachelor's degree in IT-related field or two years working in an IT Infrastructure role
• CompTIA Network+ or other network industry certifications preferred.
• Experience and understanding of ethernet switch management, copper and fiber cabling infrastructure, TCP/IP, OSI model, wireless networks, VLANs, and VoIP systems. Experience with HPe/Aruba hardware preferred.
• Knowledge of telecommunications technologies including hardware and software; experience operating and supporting Microsoft Teams and/or Audiocodes platforms preferred.
• Excellent documentation skills and experience with Word, Excel, and knowledgebase systems required.
• Ability to work independently and as part of a team; ability to set priorities and work concurrently on multiple tasks and projects; ability to communicate progress/problems to appropriate personnel effectively.
• High attention to detail and excellent customer service skills.
• Knowledge and experience working with hand tools, drills, screwdrivers, wire punch tools, cable testing equipment, ladders, and basic low voltage building codes preferred.
• Ability and desire to learn new network and telecommunication technologies and adapt to a changing technical landscape.
• Basic understanding of InfoSec concepts preferred.
• Usual and customary methods of performing the job's functions require the following physical demands: lifting, carrying, pushing, and/or pulling; frequent stooping, kneeling, fine hand dexterity, crouching, and/or crawling. Able to safely lift and position equipment weighing up to 35 pounds independently. Heavier equipment is installed using team lifts or mechanical assistance.
• Ability to work early mornings, nights and weekends on an as-needed basis is required (e.g., respond to system emergencies, implement off-hour changes).

Additional Information:

Expected Hiring Range: $66,000 to $79,000

Pay Transparency Disclosure:

The compensation for this position will be determined based on factors that include available budget, internal equity, and the selected candidate's qualifications, experience, education, and other job-related credentials. This range represents Clark University's good-faith estimate of the expected hiring range at the time of posting consistent with Clark's compensation philosophy and internal alignment.

At Clark University we believe that diversity of experiences, perspectives, and backgrounds leads to a more innovative and productive work environment. We welcome and encourage individuals of all backgrounds to join our team and contribute their unique ideas to help us achieve our goals.

Clark University offers a generous benefit package for full and, if applicable, part-time employees that include; paid time off, generous retirement plan, group health and dental insurance, life insurance, and tuition, along with use of many campus amenities. For a complete list of benefits for eligible employees visit here.

To review the Clark University Police Department Annual Security and Fire Safety Report visit here.

Application Instructions:

To be considered for this position, you must submit your credentials online. Create a Clark University Careers Account by clicking on the APPLY NOW button below. You will be able to upload the following documents, which are required for consideration:

• Resume
• Cover letter

See the FAQ for using our online system. Please contact us if you need assistance applying through this website.

Already have a Clark University Careers Account? Login to your account to add documents or update your account.

Review of applications will begin immediately and continue until the position is filled. Salary will be commensurate with skills and experience.

Applicants must be currently authorized to work in the United States for any employer.

Clark University participates in E-Verify to confirm employment eligibility in the United States.

A successful background check is required upon acceptance.