Network Technician

looking for several Technician - Network with a proven track record in: • Racking and stacking of network devices • Cable patching • Physical layer troubleshooting • Equipment disposal activities • Installing and troubleshooting Cisco and Avaya IP phones.

This position will support facilities management, site security and project engagement with a commitment and desire to satisfy our customer by completing all work at the highest level, always striving for perfection. The candidate must be motivated and self-driven for success.

Responsibilities:

• The patching cabling between network equipment and customer's network
• The installation of power cables from equipment to power supply in rack/cabinet/closet
• The installation, troubleshooting and de-installing network equipment

o Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.)

o Install, troubleshoot, and de-install Network General remote Sniffers

• Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels
• Act as interface between customer's associates and management
• Provide hardware break-fix services for network infrastructure
• Perform onsite call-through, data, voice, website and security testing
• Perform back-up testing to ensure all systems are connected to the customer's network as directed
• Support carrier testing of circuits
• Assist with facilities efforts

o Power and uninterruptable power supply (UPS) restoral

o Water problems,

o Emergency cooling restoration,

o Fire suppression exercises, restoration, and post fire events

• Support inventory management activities

o Receiving inventory

o Tagging of assets

o Tracking spares (crash kits)

o Ordering inventory

o Updating inventory records

o Prepare and return damaged equipment

• Act as an interface, as needed, between associates at the applicable location and centralized project / operations / MAC management

Requirements:

• Must be proficient in utilizing technical tools such as Sniffers, BERT testers, cable testers, and fiber testers.
• Requires experience in working in communications closets

o Must be able to perform rack and stack activities

o Must be able to safely lift heavy objects

• Must understand cable patching processes and procedures
• Must be familiar with 66 Block and 110 Block cross connect procedures
• Must have a basic knowledge of data communications networking.

o Must be able to assist in troubleshooting issues

o Must understand network terminology

• Must be familiar with IP phone

o Must be able to program Cisco phones

o Must be able to install Avaya phones

o Must be able to troubleshoot Avaya and Cisco phones

• Requires good interpersonal communications skills

o Must be able to explain technical issues in a way the customer will understand an issue

o Must be able to interpret a customer's issue in a way that will allow technician to facilitate a resolution

Experience and Education:

• 5 years of experience in data communications
• Must have a basic knowledge of Cisco Phones, switches and routers
• Must have a basic knowledge of local and wide area networking.
• High school diploma or equivalent required