Job Title: Network Technician
Location: Montgomery, AL
Job Type: 6-Month Contract (W2) | Contract-to-Merit Opportunity
Hours: 40 Hours per Week
Schedule: Onsite | 3rd Shift (12:00 AM - 8:00 AM)
Pay Range: $22.53 per hour
Position Overview
We are seeking a Network Technician to join a 24/7 Network Operations team responsible for monitoring, troubleshooting, and supporting critical voice and data network services. The ideal candidate will have experience with network support, service desk operations, incident management, and customer service in a fast-paced technical environment.
Key Responsibilities
- Monitor network alarms, alerts, and faults to ensure service reliability and availability.
- Respond to network incidents and outages, performing initial troubleshooting and escalation as needed.
- Create, update, and maintain ServiceNow records, including incidents, requests, problems, configuration items, change requests, and resolution documentation.
- Analyze network performance data, reports, databases, and spreadsheets to identify equipment or service issues.
- Initiate trouble reports and coordinate corrective actions with maintenance personnel, vendors, and technical support teams.
- Support voice and data network environments through research, monitoring, and troubleshooting activities.
- Document troubleshooting efforts, resolutions, and operational procedures.
- Provide excellent customer service while communicating with internal and external stakeholders.
- Collaborate with network engineers and support teams to maintain optimal network performance and uptime.
- Participate as part of a 24/7 operational support organization, including weekends and holidays.
Required Qualifications
- High School Diploma or GED.
- Minimum 1 year of LAN/WAN maintenance and support experience.
- Minimum 1 year of call center, help desk, or service desk experience.
- Minimum 1 year of systems analysis or technical support experience.
- Experience using ticketing systems such as ServiceNow, Remedy, or similar platforms.
- Knowledge of voice and data circuits, including troubleshooting and research.
- Strong analytical, problem-solving, and customer service skills.
- Ability to work independently and as part of a team in a shift-based environment.
Preferred Qualifications
- CompTIA Network+ Certification.
- Experience working in a Network Operations Center (NOC) environment.
- Familiarity with network monitoring tools and enterprise network environments.
- Understanding of TCP/IP networking, routing, switching, and telecommunications circuits.
Training & Work Schedule
This position requires successful completion of an onsite training period prior to assignment on 3rd shift.
Training Schedule:
- 2 weeks on 2nd Shift
- Followed by 2 weeks on 1st Shift
Regular Schedule After Training:
- 3rd Shift: 12:00 AM - 8:00 AM
- Rotating schedule:
- 10 days on, 4 days off
- 5 days on, 2 days off
- Repeat cycle
Benefits: 40 hours paid time off, medical insurance contributions, dental vision and our 401k retirement savings plan available.
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