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Network Technician Level I

Knight's Companies Inc.

  • Jedburg, SC
  • 14 days ago

    Highlights

    Built on quality, integrity, and customer service, Knight's Companies is committed to excellence across its Redi-Mix, Precast, Trucking, and Pumping operations. Working knowledge of onboard systems such as Trimble, Command Alkon, Keep Truckin Electronic Logs, and SmartDrive Camera Systems (preferred).

    Numbers & Facts

    LocationJedburg, SC

    Description

    Since 1969, Knight's Companies has grown from a single septic tank pumping truck into a trusted, family-owned leader in construction and manufacturing services. Built on quality, integrity, and customer service, Knight's Companies is committed to excellence across its Redi-Mix, Precast, Trucking, and Pumping operations. 

     

    Join our dynamic team as a Network Technician Level 1, where you will play a vital role in ensuring the seamless operation of our company's technology infrastructure. This position offers an excellent opportunity to work in a collaborative environment, providing essential technical support to our users and maintaining critical equipment to support our business objectives.

     
    What You'll Do: 

     

    • Primary focus on new users onboarding and offboarding.
    • Respond and complete help desk assignments. Resolve issues in line with Knight's Companies I.T. standard operating procedures.
    • Install, configure, troubleshoot, repair, and maintain PCs, switches, routers, firewalls, wireless access points, printers, cameras, and other company equipment.
    • Expediently answer user calls, diagnose issues, respond quickly, and complete the service loop.
    • Respond to network alerts and service interruptions immediately.
    • Assist upper-level technicians with large scale deployments, upgrades, and updates of Knight's Companies various systems and software.
    • Network cabling, wireless networking, and security (including cameras and building access) maintenance, repair, & installation.
    • Weekly updates and maintenance as assigned.
    • Participate in research, testing, design, and implementation of new technologies.
    • Monitor user PCs and endpoints, perform updates and install vendor issued patches.
    • Monitor user adherence to company equipment usage policies.
    • Document resolution steps, progress, notes, testing, status and time on all help desk tickets.
    • Consult I.T. Director about any permission level, access level, facilities access, or purchase requests.
    • Assist on new projects, acquisitions, cabling, & equipment installations.
    • Travel to various company locations for on-site installations and hands-on troubleshooting, sometimes requiring extended stay of up to 1 week.

     

    What You Need to Be Successful:

     

    • Associate degree in Computer Science, Information Technology, or an equivalent combination of education and experience.
    • Minimum of 1–3 years of related professional experience.
    • Strong analytical and problem-solving skills; ability to address practical issues and interpret various forms of instructions (written, oral, diagrammatic, or schedule-based).
    • Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
    • Proficient in preparing routine reports, documentation, and correspondence; capable of communicating effectively with employees and customers at all levels.
    • Experience providing logistical communication and technical support.
    • Working knowledge of onboard systems such as Trimble, Command Alkon, Keep Truckin Electronic Logs, and SmartDrive Camera Systems (preferred).
    • Excellent interpersonal and customer service skills.
    • Familiarity with serial communications and embedded operating systems in a production environment.
    • Familiarity with electro-pneumatic devices, operating controls, and their application in production settings.'
    • General knowledge of electronic and electrical systems, components, and wiring.
    • Proficiency with PC hardware, Windows OS, and computer networks.
    • Highly organized self-starter with strong time management and independent judgment skills.
    • Ability to communicate effectively across all organizational levels.
    • Valid South Carolina driver's license with a clean driving record.
    • Willingness and ability to work overtime as needed.

     

     

     

    What We Offer:

    • Competitive pay
    • Medical, Dental, and Vision Insurance
    • Paid Time Off (PTO) and Paid Holidays
    • 401(k) with Company Match
    • Short-Term Disability (STD)
    • Long-Term Disability (LTD)
    • Company-Paid Life Insurance
    • Voluntary insurance programs including Life, Critical Illness, Hospitalization, Accident and Pet Insurance.

    Interested in opportunities in other Knight's Companies locations?

    We're hiring across our other markets:

    • Lowcountry: Charleston/Jedburg/St. George/Moncks Corner
    • Midlands: Columbia/Lexington/Irmo/Blythewood/Lugoff/Sumter
    • South: Aiken/Hampton/Beaufort/Okatie/Richmond Hill/Savannah

    Visit our careers page to explore all openings: www.knightscompanies.com

    Join our team and be part of a company that values safety, hard work and professionalism. We offer a supportive work environment, opportunities for growth, and comprehensive benefits to help you succeed in your career.

    EOE

     

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