Requisition ID
Req# 13582898

Created On
09/11/2026 2:39 PM CDT

Date/Time Posted
09/14/2026 9:55 AM CDT

Requisition Name
Network Technician

Folder
Client

Customer
CO Client

Quantity Requested
1

Submission Deadline
09/18/2026

Description

See Attached SOW for Detailed Description

QUALIFICATIONS: Degree in computer science, information systems, or related field.

Certified network professional accreditation, Strong diagnostic and problem-solving skills.

Duties and Responsibilities: Installing network hardware components and cables. Configuring network software. Identifying and eliminating bottlenecks to ensure long-term network efficiency. Troubleshooting and resolving issues with the network. Ensuring the network operates securely.

Estimated Duration
10/01/2026 - 06/30/2027

Schedule
Days
Monday Yes Tuesday Yes Wednesday Yes Thursday Yes Friday Yes Saturday No Sunday No

Hours/Day
8

Time Zone
MST

	Shifts	Start Time		End Time		Description		Active
	Shift 1	8:00 AM		5:00 PM				Yes

Qualifications

	Type		Category		Qualification		Description		Competency		Required
	Skills		Others		Hardware installation, maintenance, and repair				Novice (1-3 Years)		Yes
	Skills		Others		Inventory and Asset Management				Novice (1-3 Years)		Yes
	Skills		Others		Team work				Novice (1-3 Years)		Yes

Attachment:

GENERAL INFORMATION

A. Briefly describe the purpose of the work unit.

The Governor's Office of Information Technology exists to provide efficient, reliable and cost effective technology and information resource services to a wide customer base of agencies providing direct programs and services to Colorado citizens. The Client Network, Communications and Agency Security Operations work unit ensures that both Enterprise Wide Area Networks, Local Area Networks and agency security systems are designed, deployed, and managed to support the business functions.

In addition, this unit exists to provide the Colorado Department of with information technology (IT) support that is coordinated, integrated, and current. The group operates and maintains the network infrastructure including voice communications, video conferencing, data network, and wireless services. The group provides coordination between the State's information technology network infrastructure and other IT groups. Additionally, the group provides strategic and tactical planning with respect to technology implementations, policy, and project management for Division and Departmental projects.
The voice Network operations team provides operations support for voice/video/data/wireless network connectivity, supporting over 20,000 users statewide. The unit's work also encompasses planning and integration with the State of Colorado data network. Primary responsibilities of Network, Voice Unit include:

• Installation, configuration, and maintenance of the SOC voice/video/data wide-area network and legacy systems
• Installation, configuration, and maintenance of statewide voice over internet protocol (VOIP) systems
• Sophisticated analyses and configurations for Voice network hardware and software;
• Maintenance of physical- voice over internet protocol (VOIP) systems and Video
• Supporting users with phone, and video conferencing services;
• Maintaining equipment for voice, and video services availability;
• Maintaining, and monitoring of voice network security under State of Colorado policies,
• Maintain and do adds moves and changes on the copper wire plant at SOC sites.

B. Describe any staffing or organizational changes related to this position.
The position is now part of a Governor's Office of Information Technology (Client) network team that is responsible for VOIP phone and video management and operations. This unit works with the Client Enterprise network team to support Enterprise network initiatives and technology standards.



C. Briefly summarize the purpose of this position.

This position provides technical network communications support. The position possesses functional knowledge pertinent to VoIP phone network (LAN/WAN/Network) communications technologies and is a contributor for the testing, implementing, and maintaining of new equipment. Equipment may include but is not limited to routers, switches, wireless access points and controllers, and VoIP technologies.


See current organizational chart below

D. Summarize specific duties added to this position and where they came from. Include position numbers if duties came from other positions.
This position exists as a VoIP/Video Engineer for the Voice Network Operations team. The position primary duties are Voice operations and to provide inventory and asset management, also process tickets and assign to proper groups. .This position is considered entry level. This position will also help maintain the TEMS system.




E. Summarize specific duties deleted from this position and where they went. Include position numbers if duties went to other positions.

III. PRIMARY JOB DUTIES

Document current, permanent, primary job duties. The total of all duties must equal 100%. Document the attributes of current essential functions using the listing on the last page.

A.

Duty: Network Operations and Maintenance

40 % of time

Required tasks to fulfill primary responsibility:

• Daily add, moves, changes, and incidents
• Triage daily tickets and route to the appropriate staff for completion
• Daily copper wire plant adds moves and changes

Provide specific examples of regular, ongoing decisions made by this position related to this duty.

• Diagnose tickets to see if this position can do the ticket or assign it to the appropriate tech group
• support the inventory system by helping to do updates in the system.
• travel to sites to do wiring or work on phones

In performing this duty, provide examples of typical problems or challenges encountered by this position, and the guidance used to resolve the problem.

• Equipment may malfunction unexpectedly. There may be multiple priorities competing for time.
• Engage Network Services Manager and/or co-workers as needed to stay on task and find resolution in a timely manner.
• May require travel.

ADAAA Essential Function?

X

Yes

No

Functional Attributes:

Physical

11,12

Mental

1,2,3,4,5,6,7,8,9,10,11

Environmental

Hazards

B.

Duty: Project Engagement

10 % of time

Required tasks to fulfill primary responsibility:

• Order circuits, coordinate matters related to structured cabling, as needed to support project efforts and deliverables.

Provide specific examples of regular, ongoing decisions made by this position related to this duty.

• Engage vendors or other Client staff as needed to prioritize and schedule tasks relevant to technical implementations needed by projects.
• Order hardware, and vendor circuits as needed.

In performing this duty, provide examples of typical problems or challenges encountered by this position, and the guidance used to resolve the problem.

• There may be multiple priorities competing for this position's time.
• Engage Network Services Manager and/or co-workers as needed to stay on task and find resolution in a timely manner.
• May require travel.

ADAAA Essential Function?

X

Yes

No

Functional Attributes:

Physical

11,12

Mental

1,2,3,4,5,6,7,8,9,10,11

Environmental

Hazards

C.

Duty: Documentation and Monitoring

15 % of time

Required tasks to fulfill primary responsibility: :

• Maintain documentation related to design, configuration, and maintenance of critical Voice infrastructure.
• Maintain records on maintenance contracts and circuit counts, configuration, and capacity.
• Participate in incident response and after-action review activities after critical system outages.

support the TEMS system by helping to do updates in the system.

Provide specific examples of regular, ongoing decisions made by this position related to this duty.

• Decide what information is relevant to Voice documentation and how to best present it in a manner that is consistent with Enterprise and agency standards.

In performing this duty, provide examples of typical problems or challenges encountered by this position, and the guidance used to resolve the problem.

• There may be multiple priorities competing for this position's time.
• Engage Network Services Manager and/or co-workers as needed to stay on task and find resolution in a timely manner.

ADAAA Essential Function?

X

Yes

No

Functional Attributes:

Physical

11,12

Mental

1,2,3,4,5,6,7,8,9,10,11

Environmental

Hazards

D.

Duty: Vendor Engagement

10 % of time

Required tasks to fulfill primary responsibility:

• Engage vendors and outside consultants as needed to support agencies network communications infrastructure. This includes but is not limited to contacting vendors for assistance with structured cabling, MAC (move/add/change) work, and remote assistance to locations throughout the state.

Provide specific examples of regular, ongoing decisions made by this position related to this duty.

• Determine tasks needed of vendor and suggest order of execution, if necessary.
• Schedule meetings / walkthroughs to determine requirements.
• Request regular status updates on vendor progress.

In performing this duty, provide examples of typical problems or challenges encountered by this position, and the guidance used to resolve the problem.

• There may be multiple priorities competing for this position's time.
• Engage Network Services Manager and/or co-workers as needed to stay on task and find resolution in a timely manner.
• Vendors may not perform as expected.

ADAAA Essential Function?

X

Yes

No

Functional Attributes:

Physical

11,12

Mental

1,2,3,4,5,6,7,8,9,10,11

Environmental

Hazards

E.

Duty: Inventory and Asset Management

15 % of time

Required tasks to fulfill primary responsibility:

• Manage and maintain inventory records of network voice hardware and software assets including version software for those devices that require upgrades periodically.
• support the TEMS system by helping to do updates in the system.

Provide specific examples of regular, ongoing decisions made by this position related to this duty.

• Decide what type of coverage is needed on certain equipment

In performing this duty, provide examples of typical problems or challenges encountered by this position, and the guidance used to resolve the problem.

• Be able to keep up with turnover of voice devices
• Lack of refresh cycles.
• Not knowing what equipment exists and where.
• Knowing who in the agencies to work with to gather information.

ADAAA Essential Function?

x

Yes

No

Functional Attributes:

Physical

11,12

Mental

1,2,3,4,5,6,7,8,9,10,11

Environmental

Hazards

F.

Duty: Other Duties as Assigned

10 % of time

Required tasks to fulfill primary responsibility:

• Take on additional duties as they arise to fulfill the Client mission and goals.
• do google voice orders

Provide specific examples of regular, ongoing decisions made by this position related to this duty.


In performing this duty, provide examples of typical problems or challenges encountered by this position, and the guidance used to resolve the problem.

ADAAA Essential Function?

X

Yes

No

Functional Attributes:

Physical

11,12

Mental

1,2,3,4,5,6,7,8,9,10,11

Environmental

Hazards

IV. LINE AUTHORITY

Check the category that best describes the position's formal, direct supervisory responsibility. Note: the calculation of 1 Full Time Equivalent (FTE) = 2080 hours/year or 40 hours/week for 52 weeks.

	No formal supervisory authority.
	Work leader over others.	# FTE		Position #s
	Work Leader is partially accountable for work product of a minimum of 2 FTE with 1 FTE in the same class series or at the same conceptual level.
	Supervise others .	# FTE		Position #s
	Supervisor is accountable, including signature authority, for actions and decisions impacting the pay, status, and tenure, including performance evaluations and 1 st step grievance resolution, of at minimum of 3 FTE with 1 FTE in the same class series or at the same conceptual level.
	Supervise multiple units as a 2 nd level supervisor .			Total FTE in units
	# FTE of subordinate supervisors
	Position #s
	Supervise multiple units as a 3 rd level supervisor .			Total FTE in units
	# FTE of subordinate supervisors
	Position #s