Network Technician - 3rd Shift

Network Technician - 3rd Shift

Location: Montgomery, AL

Onsite Flexibility: Onsite

Contract Details

• Position Type: Contract
• Contract Duration: 3 6 months
• Pay Rate: $20.00 $20.01 / Hour (USD)
• Shift / Schedule: 3rd shift. Must be able to train for 2 weeks on 2nd shift, then 2 weeks on 1st shift before beginning 3rd shift working from 12am to 8am. Schedule: 10 days on, 4 days off, 5 days on, 2 days off, then repeat. Includes weekends and holidays as part of a 24/7 operational support team.
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

This is a full-performance level role involving applied and developmental technical work in data systems monitoring and maintenance. The technician will be responsible for monitoring and maintaining the State of Alabama's LAN/WAN networks, which include point-to-point, wireless, campus, VPN, and agency host computer configurations across statewide multi-complex networks for both voice and data circuits.

Key Responsibilities

• Monitor network alarms, alerts, and faults; respond promptly to ensure service reliability and availability.
• Maintain and update ServiceNow records including incidents, requests, problems, configuration items, change requests, and resolution details.
• Analyze State Data Network using reports from network management systems, databases, and spreadsheets to identify and address equipment or service issues.
• Initiate trouble reports and corrective procedures to involve appropriate maintenance or technical support personnel.
• Participate in shift work, including weekends and holidays, as part of a 24/7 operational support team.

Required Skills

• Minimum 1 year of experience with LAN/WAN maintenance and support.
• Minimum 1 year of call center or service desk experience.
• Strong customer service skills.
• Experience or knowledge of voice and data circuits, including troubleshooting and research.
• Familiarity with incident ticketing systems such as ServiceNow or Remedy.

Preferred Skills

• CompTIA Network Certification.

Education Requirements

• High School Diploma or GED required.

Required Experience

• At least 1 year of systems analysis or service desk experience.

Work Environment / Physical Requirements

• Candidate will work 100% onsite in Montgomery, AL.
• No remote work allowed.
• Role requires participation in shift work including weekends and holidays as part of a 24/7 operational support team.

Important Notes

• Background requirements: Standard background and ALEA check required.
• Interview type: In person.
• This position is Contract to Merit the role must be able to convert to the merit system and will convert at the discretion of the hiring manager.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-13268

Industry: Information Technology

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