Network Support Technician 7ST2

Sistema Technologies is a Texas-based IT staffing and IT delivery firm that has proudly served Texas state and local government agencies since 2002. As one of the top 10 Texas DIR ITSAC vendors, we specialize in providing highly qualified IT professionals and comprehensive, full-lifecycle technology delivery services. We offer competitive compensation and benefits, while making our consultants our highest priority by supporting their professional growth, career success, and overall well-being. Sistema is looking for a Network Support Technician with our government client based in Austin, TX for a 9-month position.  This position requires On Site work at our client’s site in Austin, TX. Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM. Candidates local to Austin or willing to relocate are encouraged to apply. Network Equipment Replacement & Installation

• Support projects involving the replacement and installation of network equipment at remote sites, including Meraki MX, AT&T AIA-B, and Starlink hardware.
• Remove and replace routers, switches, firewalls, wireless equipment, and related network hardware.
• Verify equipment, accessories, cabling, power requirements, and installation materials prior to deployment.
• Assist with equipment staging, labeling, configuration, and shipment to remote locations.
• Track equipment shipments through delivery, verify receipt of equipment and materials at the designated site, and coordinate return shipments for replaced and defective equipment.
• Coordinate equipment installation activities with remote-site personnel and contractors.
• Verify network connectivity and equipment operation following installation.
• Follow established network engineering standards, installation procedures, and configuration requirements.

Network Troubleshooting & Remote Site

• Coordinate with remote-site personnel to prepare locations for network equipment installations.
• Verify availability of power, network cabling, rack space, grounding, and other site requirements.
• Provide remote and onsite technical support during equipment replacement activities.
• Perform equipment health checks following installation or replacement; verify interfaces, connectivity, link status, and basic network functionality.
• Troubleshoot basic hardware, connectivity, cabling, and network issues.
• Support network outages and service restoration activities at remote sites.
• Escalate complex network or configuration issues to network engineering or other appropriate technical teams.

Starlink Installation Coordination

• Coordinate the installation of Starlink satellite Internet services at designated remote locations.
• Work with Starlink providers, installation contractors, site personnel, and internal network teams to schedule installations.
• Verify site readiness and required installation materials prior to scheduled installation.
• Coordinate delivery and receipt of Starlink equipment.
• Assist with physical installation and connection of Starlink equipment when required.
• Verify connectivity and basic service operation following installation.
• Coordinate resolution of installation or service issues with vendors and internal support teams.
• Maintain installation status, site information, and project documentation.

Project Coordination & Documentation

• Maintain accurate records of equipment installed, removed, or relocated.
• Update network documentation, equipment inventories, and site records as required.
• Identify missing or outstanding equipment, coordinate resolution, and support periodic inventory reviews and audits.
• Communicate installation requirements, schedules, and schedule changes to affected parties.
• Schedule project meetings and installation coordination calls, and document action items and follow-up requirements through completion.
• Follow up with customers following installations to confirm completion and address outstanding items.
• Document installation issues, troubleshooting activities, and resolutions.
• Provide project status updates to network infrastructure and management teams.
• Coordinate schedules and dependencies with vendors, contractors, and internal teams.

Vendor & Contractor Coordination

• Coordinate with equipment vendors, telecommunications providers, Starlink installers, and other contractors.
• Schedule installation and replacement activities.
• Confirm vendor completion of work and verify that installation requirements have been met.
• Escalate unresolved vendor issues to appropriate management or technical resources.

Travel & Field Support

• Travel to remote locations as required to support network equipment replacement and installation projects.
• Perform onsite equipment installation, replacement, testing, and troubleshooting.
• Travel is expected to be limited and generally not exceed 5% of the position's time.
• Follow all applicable company safety, security, and travel requirements. 

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Actual Years Experience	Years Experience Needed	Required/ Preferred	Skills/Experience
4	Maintains, analyzes, troubleshoots, and repairs network hardware
4	Maintains, upgrades, and replaces hardware and software systems
4	Performs basic operation, monitoring, installation, troubleshooting, relocations, and maintenance of network equipment.
4	Identifies and resolves basic networking problems
4	Installs, maintains, moves, and assists in testing and upgrading new and existing network hardware/software.
4	Collaboration with network and infrastructure teams for root cause analysis and incident resolution
4	Maintain documentation, standards, and monitoring best practices
4	Strong troubleshooting and analytical skills
4	Preferred	Meraki/Cisco network engineering experience
4	Preferred	Public-sector or regulated environment experience
4	Preferred	Network+ certification