Network Service Intern
KCC Companies is an employee-owned (ESOP) company dedicated to providing complete design, manufacturing, installation, and service for commercial & residential Heating, Ventilation, and Air Conditioning (HVAC).
Our Mission:
KCC enhances the lives of our customers, partners, employee-owners, and communities by providing innovative HVAC solutions. Benefits: We Now offer: DailyPay! "Work Today, Get Paid Today!" - Health, Dental, & Vision insurance
- Employee Assistance Program
- Employee Stock Ownership Plan (ESOP)
Summary: Results-driven IT professional supporting the Director of Technology Operations and Business Efficiency in maintaining and optimizing enterprise infrastructure. Proven ability to collaborate cross-functionally to deliver continuous improvement initiatives within Business Technology. Highly organized and efficient, with strong communication skills and a track record of delivering high-impact solutions on time and within budget. Key Responsibilities: - Support IT projects and infrastructure improvements under the guidance of senior team members
- Follow established IT change management processes and document completed work
- Provide updates on assigned tasks, project progress, and outstanding issues
- Participate in daily team meetings and operational reviews
- Assist with gathering requirements, obtaining vendor quotes, and preparing documentation
- Provide Level 1 and Level 2 technical support for users, systems, and network issues
Network Support, Configuration, and Monitoring - Assist with troubleshooting WAN and ISP connectivity issues
- Install and configure network devices including switches, routers, and wireless access points
- Support LAN and WAN deployments and upgrades
- Perform routine firmware updates and network maintenance
- Assist with VLAN, VPN, and routing configurations
- Maintain network documentation and inventory records
- Monitor network performance and alerts
- Escalate complex network issues to senior administrators
Server, Database, and Cloud Support - Monitor and support Windows servers and Microsoft Azure environments
- Assist with management of DNS, DHCP, Group Policy, and print services
- Perform routine server maintenance and updates
- Support database administration and troubleshooting activities
- Maintain documentation for systems and procedures
Active Directory & Identity Management - Create, modify, and disable user accounts
- Manage security groups and access permissions
- Support password resets and account lockout resolutions
- Monitor Active Directory health and report issues
- Assist with Single Sign-On (SSO) and synchronization processes
- Perform routine user audits and access reviews
Microsoft 365 & Email Administration - Administer user mailboxes, distribution groups, and shared mailboxes
- Support Microsoft Exchange Online and email-related issues
- Troubleshoot email delivery and connectivity problems
- Assist with spam filtering and email security tools
- Perform routine updates and backup verification
Microsoft Teams Support - Manage Teams users, permissions, and basic policies
- Assist with Teams Phone deployments and number assignments
- Troubleshoot Teams call quality and connectivity issues
- Support meeting, messaging, and collaboration features
- Assist with third-party application integrations
Cyber Security - Monitor security alerts and report suspicious activity
- Assist with endpoint protection, antivirus, and patch management
- Support user access reviews and MFA administration
- Participate in security audits and compliance activities
- Follow incident response procedures and escalation processes
Backup & Disaster Recovery - Monitor backup jobs and verify successful completion
- Perform routine restore testing under supervision
- Document backup and recovery procedures
- Report backup failures and storage capacity concerns
- Assist with disaster recovery planning activities
Web & Internet Services - Assist with website hosting and DNS management
- Support web access and content filtering solutions
- Help maintain security standards for public-facing services
Telephony & Communications - Support Microsoft Teams Phone services and call routing
- Troubleshoot call quality, voicemail, and connectivity issues
- Assist with company texting and communication platforms
- Coordinate carrier-related issues with vendors
Facility Expansion & Infrastructure Support - Assist with network deployments for new office and facility projects
- Support low-voltage cabling, IDF/MDF setup, and equipment installation
- Maintain network rack standards, labeling, and documentation
Core Skills - Technical Troubleshooting
- Customer Service & Communication
- Microsoft 365 Administration
- Documentation & Organization
- Cloud Technologies (Azure Fundamentals)
Qualifications - Associate degree in Information Technology, Computer Science, or related field (or equivalent experience)
- 1-3 years of IT support, help desk, systems administration, or networking experience
- Basic knowledge of Microsoft 365, Active Directory, networking, and Windows Server
- Familiarity with Azure, cybersecurity principles, and troubleshooting methodologies
- Strong communication and customer service skills
- Ability to learn new technologies and work effectively in a team environment
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the employee for this job. Duties, responsibilities, and activities may change over time with or without warning. For any questions you can contact:
Terra Beaver – Talent Specialist – tbeaver@kccmfg.com – 502-493-5848
Laura Zoghbi – Talent Specialist – lzoghbi@kccmfg.com – 502-493-5859 KCC COMPANIES IS AN EQUAL OPPORTUNITY EMPLOYER
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