Job Title: Network Operations Center (NOC) Technician II
Job Location: Great Falls, MT
Department: Network Operations Center
Reports to: NOC Manager
Employment Type: Full-Time, Non-Exempt
Job Overview: The selected candidate will play a crucial role in monitoring, maintaining, and troubleshooting Vision Net’s carrier and enterprise network infrastructure to ensure continuous, uninterrupted service for our clients.
Core Job Duties:
- Obsessive Customer Service: First call support to Wholesale and Enterprise customers that places the customer’s needs at the center of your performance is a requirement.
- Network Monitoring & Troubleshooting: Continuously monitor and manage network systems, servers, applications for performance, availability, and security.
- Incident Management: Identify, document, escalate, and resolve network incidents and outages targeting first call resolution. Perform troubleshooting and root cause analyses.
- Ticket Management: Process service orders, trouble tickets, work orders and maintenance requests with attention to accuracy and record detail.
- Network Configuration & Support: Assist in the setup, configuration, and provisioning of network elements (routers, switches, firewalls) and continuous audit of network circuits and equipment to ensure records accuracy.
Requirements:
- Experience: 2+ years of experience in a Network Operations Center or similar role.
- Technical Skills and Knowledge: Proficiency in network monitoring tools, understanding of networking protocols and technologies (TCP/IP, DNS, DHCP, BGP).
- Accurately and completely enter and maintain network records and tickets.
- Implement after hours service migrations and maintenance activities.
- Knowledge of security monitoring and threat detection tools.
- A working knowledge of the MS-Office suite and the ability to multi-task between multiple software programs simultaneously.
- ITSM/ITIL knowledge and certification highly desired.
- Demonstrated attitude of continuous quality improvement
- Adhere to all training requirements, company policies and procedures.
Required Qualifications:
- Education: Associate or bachelor’s degree in information technology, Network Engineering, or a related field is required.
- Certifications: At least (1) relevant certification such as CCNA, JNCIA, JNCIS, MCSE is required.
Any combination of the above requirements or equivalent education will be considered
Working Conditions:
- A 24x7x365 Network Operations Center office environment
- Full-time, rotating shifts (weekends, evenings, overnights, holidays).
- Sitting or standing for extended periods of time.
Reasonable accommodation for individuals with disabilities will be made.