The Network Operations Analyst I, performs specific assignments in support of higher-level technical personnel or in structured situations such as field service. The position will monitor and identify problems, variances, and needs within given guidelines and report them appropriately. The position will also collect, analyze, interpret data, and summarize data. The Network Operations Analyst I, tests and evaluates operation of equipment or process conditions applying established procedures and will undertake preparatory checks or maintenance. The position will report and repair faults and escalates when necessary while analyzing and recommending improvements. They may also perform preventive maintenance, adjustments, or repairs.
Responsibilities and Duties:
Contribute to reviewing existing operations in own area of work, and support in generating new ideas to assist in identifying continuous improvements.
Provide operational support by performing prescribed continuous integration activities (sharing, testing and building) using existing systems and protocols.
Respond to queries from internal or external customers or suppliers by providing information, referring more complex issues to others.
Resolve operational issues and questions as they arise, to support others in delivering their duties. More complex issues will be escalated.
Provide initial fault isolation and support in proposing resolution for approval by more senior colleagues to limit and address issues promptly.
Support the performance of routine website/applications software tests and the answering of user emails to monitor, diagnose, and correct performance issues.
Perform basic tasks related to root cause analysis, such as data entry, record keeping, and basic issues investigation.
Implement disaster recovery and contingency plans to protect company data.
Research and suggest technical developments to improve the quality of the website/portal/software and supporting infrastructure to better meet users' needs.
Monitor and identify software defects and suggest corrections for approval by more senior colleagues to maintain fully functioning applications software.
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Assist with simple operational tasks, incident logging, reporting, systems monitoring, and systems testing to support the day-to-day infrastructure and networks.
Skills:
Required:
Monitors computer networks.
Employs a systematic process for solving technical issues by identifying the problem and selecting an appropriate solution.
Determines and analyzes trends from data that is collected to assist in compiling reports that will help in decision-making.
Uses Internet Protocol (IP) addresses for packet communications via intranet and Internet.
Understands business context, needs, rules, and architecture, as well as organizational structure, cultures, capabilities, and processes to document the current state of processes and the business.
Sets up and maintain operating systems.
Manages and administers wide area networks (WANs).
Manages and administers local area networks (LANs).
Installs, sets up, configures, and manages software and environments.
Expresses ideas, requests action, formulates plans, and policies by means of clear and effective verbal communications.
Designs, executes and reports on systems/service tests to ensure that an application functions as specified in the requirements.
Shifts into and out of a mental mindset associated with assessing the facts and circumstances of the current situation and/or environment, and makes the appropriate/innovative adjustments to thinking and work habits to thrive in any scenario.
Reviews and evaluates recommendations and requirements to develop appropriate plans or deliver actions required.
Demonstrates a change mindset as well as plans, executes and monitors activities during times of change whilst keeping performance levels up.
Identifies, defines, unifies, and coordinates the various processes and activities to integrate the project management activities into a cohesive plan.
Education: Associate's Degree or equivalent technical training/certification
Experience: Sound experience and understanding of straightforward procedures or systems (7 to 12 months)
Managerial Experience: Very limited (0 to 3 months)
O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.
It started with a father and son - Charles Francis "C.F." and Charles H. "Chub" O’Reilly. Together they had the courage and confidence to venture out on their own. Along with 11 others who shared the same desire to offer great customer service and auto parts availability, the doors of O’Reilly Automotive, Inc. opened on December 2, 1957.
Now, more than 61 years later, the 77,000-plus team members at O’Reilly Auto Parts are proud of the company’s achievements over the years.
During our early years, we focused on sales and slow and steady growth. At the end of our first year, sales totaled $700,000, and by 1961 volume reached $1.3 million. For the first seven years of operation, there was one store in Springfield, MO, until the second opened in July 1964. In March 1975, annual sales volume rose to $7 million and a 52,000 square-foot facility was built in Springfield for the O’Reilly/Ozark warehouse operation. By that time, the company had nine stores, all located in southwest Missouri.
The long range plans and stability of the company were solidified by a public offering of company stock in April 1993. Since that time, the Company has grown through new store and distribution center openings, as well as numerous mergers and acquisitions. O’Reilly currently operates stores in 47 states, including Alaska and Hawaii, and distribution centers in 27 locations.
Dramatic changes in technology, inventory control, facilities, and sheer size mark the O’Reilly growth and success story. But, it is our spirit of teamwork - how important it was then and how important it remains - that drives our performance. The company’s values and culture that started with the original 13 employee/owners remain evident and strong as we expand and develop Team O’Reilly.
We serve two distinct customer bases - the professional (installer) customers who provide auto repair services to their customers (DIFM - do it for me), and retail "walk-in" customers (DIY - do it yourself). Our dual-market strategy continues to differentiate us from the competition and is a major factor in our ongoing success. Depending on a store’s professional versus retail customer mix, more than 95 percent of our locations have team members dedicated to our professional customers, offering them separate counters, phone lines, and a delivery fleet that totals 18,455 vehicles. We also have a professional sales team, consisting of territory sales managers and in-store sales specialists, responsible for calling on our professional customers and building sound business partnerships to ensure O’Reilly is the First Call for their auto parts needs.