Network Migration Field Tech

Job#: 3047166

Job Description:

Field Support Technician - Network IP Project

Burlington, MA 6+ Month Contract

We are seeking a Field Support Technician to support a large, integrated healthcare system in Massachusetts as part of a critical infrastructure initiative to reconfigure network-connected devices during a large-scale IP address remediation project. This is a hands-on, customer-facing role focused primarily on updating and validating printer connectivity across healthcare facilities while providing general IT support as needed.

Project Focus

The primary responsibility of this role is supporting a network re-IP initiative across hospital, clinical, and administrative locations. Technicians will work directly with end users to update and validate printer configurations, ensuring devices remain operational following network changes. This role requires strong customer service skills, attention to detail, and the ability to work independently in healthcare environments.

Key Responsibilities

• Support a large-scale IP address remediation project across healthcare facilities
• Identify, reconfigure, and validate network-connected printers and peripheral devices impacted by network changes
• Work directly with clinical and business users to coordinate device updates and minimize disruption
• Verify printer functionality, connectivity, and print services following IP address changes
• Troubleshoot printer, network, and connectivity issues related to device reconfiguration
• Provide Tier 1-2 in-person field support as needed outside of the project scope
• Support PCs, printers, peripherals, and mobile devices (iOS/Android)
• Document work performed and update tickets within the ITSM ticketing system
• Communicate effectively with end users, field services teams, and project stakeholders
• Deliver excellent customer service while working in clinical and patient care environments

Required Qualifications

• High School Diploma or GED

• 1-3 years of Field Support, Desktop Support, or IT Support experience in a large enterprise environment

• Hands-on experience supporting:

• Network printers and print services

• Windows 10/11 environments

• Microsoft Office / O365

• Active Directory

• Basic networking concepts

• Experience supporting mobile devices (iOS & Android)

• Familiarity with ITSM tools such as ServiceNow or Remedy

• Understanding of basic network fundamentals, including:

• IP Addressing

• DHCP

• DNS

• Networked devices and printing

• Strong communication, documentation, and customer service skills

• Ability to work independently while managing multiple site visits and tasks

Preferred Qualifications

• CompTIA A+ or Network+ Certification
• Experience supporting HP, Lexmark, Zebra, Ricoh, or other enterprise printer technologies
• Healthcare IT environment experience
• Familiarity with print management solutions such as LRS or similar enterprise print platforms
• Previous experience supporting network migrations, infrastructure projects, or enterprise technology rollouts
• Experience working in hospital, clinical, or patient-care settings

Additional Details

• Role is hands-on and physical, requiring standing, walking, and transporting equipment throughout healthcare facilities
• Work is performed in patient-care, clinic, and administrative environments
• Candidates must be adaptable, detail-oriented, and comfortable interacting with clinicians, providers, and staff
• Local travel between healthcare sites may be required
• Strong emphasis on customer service, communication, and attention to detail

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Employee Type:

Contract

Location:

Burlington, MA, US

Job Type:

Date Posted:

August 21, 2026

Pay Range:

$20 - $22 per hour

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