We are looking for an experienced and customer-focused Network Manager to serve as the
primary interface between clients and technical delivery teams. This role combines strong
technical networking expertise with stakeholder management, service delivery oversight,
incident leadership, and strategic consulting. The ideal candidate will be responsible for
ensuring network services meet client expectations while driving operational excellence and
continuous improvement.
Responsibilities
Client Relationship Management- Act as the primary point of contact for key client stakeholders.
- Conduct regular service reviews, governance meetings, and executive updates.
- Communicate network incidents, risks, changes, and remediation plans to clients.
- Build trusted advisor relationships and understand client business objectives.
- Manage escalations and ensure timely resolution of critical issues.
Network Operations &Service Delivery- Oversee day-to-day operations of enterprise network environments.
- Ensure network availability, performance, security, and compliance targets are met.
- Lead major incident management and root cause analysis efforts.
- Coordinate maintenance activities and change implementations with internal and client
- teams.
- Review operational metrics, SLAs, and service performance reports.
Network Engineering & Architecture- Provide technical leadership for LAN, WAN, MPLS, SD-WAN, Internet, Data Center, and
- Cloud networking solutions.
- Guide network upgrades, migrations, and transformation initiatives.
- Review network designs and recommend improvements aligned with client requirements.
- Ensure network resiliency, redundancy, and disaster recovery capabilities.
Stakeholder & V
endor Management- Coordinate with carriers, service providers, and OEM vendors.
- Manage vendor escalations and service delivery commitments.
- Collaborate with project managers, infrastructure teams, security teams, and business stakeholders.
People Leadership- Lead and mentor network engineers and operations teams.
- Drive operational excellence and continuous service improvement initiatives.
- Foster a customer-centric culture within the technical teams.
Qualifications we seek in you!Minimum Qualifications- Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience).
- Extensive experience (10+ years) in designing, deploying, and managing large-scale enterprise networks.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work effectively in a team environment and collaborate with cross-functional teams.
Preferred Qualifications/ Skills: - Certifications: CCNP (Routing & Switching or Enterprise); CCIE preferred.
- Experience with Cisco Catalyst/Nexus/Meraki switches, ISR/ASR routers and Meraki AP
- platforms.
- Deep knowledge of routing protocols: OSPF, BGP, EIGRP, and MPLS.
- Expertise in switching technologies: VLANs, STP, HSRP/VRRP, EtherChannel, QoS.
- Expertise in WAN technologies: VPN, SD-WAN, MPLS.
- Familiarity with IPv4/IPv6 subnetting, ACLs, NAT, and DHCP.
- Experience in high-availability and failover technologies.
- Scripting knowledge (Python, Ansible) is a plus.
Why join Genpact? - Lead AI-first transformation Build and scale AI solutions that redefine industries
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
- Grow with the best Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
- Committed to ethical AI Work in an environment where governance,
- transparency, and security are at the core of everything we build
- Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel
- progress
Donato Technologies Inc. is a trusted IT staffing, consulting, and software development partner headquartered in Dallas, Texas. We support clients across industries by understanding their unique business needs and delivering tailored technology and workforce solutions. Our focus is on connecting the right talent with the right opportunity-ensuring clients receive dependable, skilled professionals and candidates receive meaningful career growth and support. We work closely with small to mid-sized organizations to provide flexible, high-quality services that drive performance, innovation, and long-term success.