Role: Technical Lead
Required Skills: Cisco Network
Qualification: BACHELOR OF COMPUTER SCIENCE
Experience: 5 - 15 Years
Function: TECHNOLOGY
Apply By: 2026-11-01
Must Have Technical/Functional Skills
- Technology experience: Cisco Routing & Switching, Cisco Wireless, Juniper Mist, VMware VeloCloud SD-WAN, Palo Alto Firewalls, Cisco ISE, SolarWinds, ServiceNow, AWS, GCP, VPN, DNS/DHCP/IPAM, Support network refresh and lifecycle modernization initiatives.
- Review EOL/EOS device inventory and recommend technology refresh plans.
- Coordinate site network upgrades and deployment activities
- 10+ years of Network Engineering and Operations experience.
- Experience supporting global enterprise networks with 200+ sites.
- Experience with WAN, SD-WAN, wireless and security technologies.
- Experience coordinating offshore support organizations.
- Strong customer-facing and stakeholder management skills.
- Experience with OEM/vendor management and TAC engagement
Preferred Certifications
CCNP Enterprise, CCIE Enterprise, PCNSE, AWS Advanced Networking, ITIL Foundation, SD-WAN Certifications.
Roles & Responsibilities
- Lead major incident and escalations management for network services.
- Act as primary technical liaison between Customer and TCS delivery teams.
- Provide advanced L2/L3 support for LAN, WLAN, WAN, SD-WAN and firewall technologies.
- Coordinate with ISPs, carriers, OEMs and third-party vendors for fault resolution.
- Support lifecycle refresh, EOL/EOS remediation and infrastructure modernization programs.
- Drive root cause analysis, trend analysis and service improvement initiatives.
- Participate in Weekly Operations Reviews, Monthly Service Reviews and leadership discussions.
- Support network changes, upgrades, implementation and transition activities.
- Maintain network documentation, runbooks, CMDB accuracy and knowledge repositories.
- Support network refresh and lifecycle modernization initiatives.
- Review EOL/EOS device inventory and recommend technology refresh plans.
- Coordinate site network upgrades and deployment activities
- Partner with automation teams to deploy AI-enabled NetOps and self-healing capabilities.
- Utilize SolarWinds, ServiceNow, Cisco, and other enterprise monitoring platforms.
- Support event correlation, alert tuning, and proactive monitoring activities.
- Collaborate with automation teams on AI-led network operations initiatives.
- Drive continuous service improvement opportunities and automation use cases.
Generic Managerial Skills, If any
- Coordinate with ISPs, telecom providers, hardware vendors, and OEM support organizations.
- Participate in weekly operational reviews and monthly service review meetings.
- Provide executive-level communication during critical incidents.
- Support governance, reporting, and service review activities
Salary Range: $110,000 - $130,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certificat ion & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.