Role: Engineer
Required Skills: Network Infrastructure
Experience: 4 - 6 Years
Function: TECHNOLOGY
Apply By: 2026-12-29
Network & Infrastructure - Operations Support
Skills and Capabilities
- Strong problem-solving and analytical skills.
- Good knowledge of network and server technologies.
- Ability to communicate technical information effectively to different audiences.
- Commitment to continuous learning and professional development.
- Excellent time-management skills and the ability to respond with urgency.
- Commitment to delivering high-quality work and contributing effectively to the team.
- Resilience and responsiveness when overcoming challenges.
- Ability to operate within tightly controlled operational procedures.
Roles and Responsibilities
- Support the Shift Lead and management by executing processes for network and distributed platforms according to knowledge-base procedures.
- Provide Tier I technical support for the global technology infrastructure.
- Resolve simple, automated, and scripted incidents.
- Execute, coordinate, or implement simple, automated, and scripted changes for infrastructure requests.
- Respond to requests from internal clients, vendors, and technology teams.
- Troubleshoot and provide client support for technology, infrastructure, and batch-processing issues.
- Identify and escalate severe events to Command Centre Management.
- Document and update incident details in the ServiceNow ticketing system.
- Escalate unresolved issues to Tier II support.
- Communicate status updates on technical issues and remediation efforts to management.
Preferred Experience
- Technical operations or technical support experience is preferred.
Salary Range- $30,000-$35,000 a year
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