| Location | Columbia, Washington |
This role designs, supports, and optimizes enterprise network infrastructure supporting voice, data, wireless, and collaboration services across a global professional services environment. The position balances architecture, hands-on engineering, operational support, and resiliency planning to ensure reliable and secure network services.
Diagnose and resolve network and infrastructure incidents, restoring services quickly while minimizing business impact
Design, test, and support network components across multiple deployment phases, from planning through production
Collaborate with vendors to ensure statements of work are executed accurately and implementations meet technical expectations
Perform routine and emergency maintenance on enterprise networking equipment
Contribute to network strategy initiatives, recommending solutions related to performance, scalability, and security
Define, monitor, and maintain network performance KPIs, supporting capacity planning and infrastructure forecasting
Participate in the design and sustainment of disaster recovery and business continuity environments to support minimal downtime objectives
Take ownership of assigned network projects, following established work plans and meeting delivery milestones
Install, configure, and troubleshoot Cisco-based network infrastructure within a global enterprise environment
Analyze existing network architecture to identify efficiency improvements and ROI optimization opportunities
Develop and maintain technical documentation, including detailed incident resolutions within the knowledge management system
Support the creation and evolution of network standards and specifications aligned with firm-wide IT direction
Partner with application, infrastructure, and security teams to resolve cross-domain technical issues
Participate in the Network Operations on-call rotation, providing 24/7 global support coverage
Four-year college degree preferred; equivalent professional experience considered
Minimum five years of experience supporting enterprise networking within a global Cisco-based environment, including voice technologies
Prior experience in legal IT or professional services environments preferred
CCNA and/or CCNP certification, or equivalent demonstrated expertise
Demonstrated experience with routing and networking concepts, including BGP, EIGRP, QoS, SD-WAN, and TCP/IP
Hands-on experience with Cisco switching platforms, including Nexus IOS and Catalyst 9400 / 9000 series
Familiarity with Cisco SD-WAN, Cisco ISE, Azure cloud networking, Palo Alto firewalls, and Prisma Access preferred
Exposure to Linux environments and Ansible-based network automation is a plus
Proficiency with Windows operating systems and Microsoft Office tools
Ability to evaluate and implement new technologies or process improvements to address complex technical challenges
Strong ability to translate technical concepts for non-technical audiences
Excellent written and verbal communication skills, including preparation of reports, procedures, and technical documentation
Ability to select the appropriate communication method for varying stakeholders
Comfortable presenting information and responding to questions from managers, clients, and cross-functional groups
Demonstrated ability to analyze technical problems to ensure accurate and sustainable resolution
Proven ability to operate in a fast-paced, evolving environment with strong attention to detail
High degree of confidentiality and discretion
Strong problem-solving skills with the ability to work effectively in low-standardization scenarios
Ability to define priorities, manage multiple concurrent demands, and meet deadlines
Commitment to delivering exceptional client service for both internal and external stakeholders