Network & Hosting Infrastructure Specialist

Information Technology Strong expertise in network infrastructure —routers, switches, firewalls, load balancers, and related device management. Duties: Identify, troubleshoot, and resolve credential issues across network devices and server infrastructure (SNMP, SSH, WMI, WinRM, etc.).

Title: Network & Hosting Infrastructure Specialist
Duration: 6 months Contract
Location: Westerville, OH –Onsite Position       
 
Duties:

• Identify, troubleshoot, and resolve credential issues across network devices and server infrastructure (SNMP, SSH, WMI, WinRM, etc.)
• Manage and validate access to network and hosting environments to ensure complete infrastructure scanning coverage
• Triage and diagnose connectivity and authentication errors across routers, switches, firewalls, load balancers, and server platforms
• Collaborate with network and hosting teams to maintain accurate credential stores and access policies
• Support service graph connector configurations to ensure proper data flow from infrastructure sources
• Manage and optimize discovery schedules to align with infrastructure maintenance windows and scanning requirements
• Document credential management processes, known infrastructure issues, and resolution procedures
• Provide subject matter expertise on network topology, device configurations, and server environments
• Support the broader ServiceNow Modernization program objectives as needed

 Skills:

• CompTIA Network+ or equivalent certification
• Scripting Skills in PowerShell or Python
• Experience with infrastructure discovery or asset scanning tools
• Familiarity with CMDB concepts and configuration item (CI) classification
• Background in enterprise-scale environments with diverse and heterogeneous device types
• Experience working within ITIL-aligned processes
• Prior work with ServiceNow ITOM Visibility (Discovery) as a supporting tool —not required, but beneficial

 Information Technology

• Strong expertise in network infrastructure —routers, switches, firewalls, load balancers, and related device management
• Strong expertise in server/hosting environments, including:
• Windows Server and Linux/Unix administration
• Virtualization platforms (VMware, Hyper-V)
• Hands-on experience with credential management across diverse network and server device types
• Deep understanding of network protocols:
• SNMP v1/v2c/v3, SSH, Telnet
• WMI, WinRM, NetBIOS
• Experience troubleshooting connectivity and authentication issues in enterprise environments
• Familiarity with IP address management, network segmentation, and firewall rules that impact device accessibility
• Ability to work independently, triage infrastructure issues, and escalate appropriately
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