Network Engineer
Full Time - Onsite in Indianapolis
Conversion Salary 80-85K plus great benefits
We are seeking a well-rounded Network Engineer to support the technology environments of multiple customers. This is a hands-on, customer-facing role for someone who has worked within a Managed Service Provider and is comfortable supporting a wide range of technologies, environments, and business needs.
The ideal candidate is a true "jack of all trades who can troubleshoot network issues, manage infrastructure, support cloud and Microsoft environments, and communicate effectively with both technical and nontechnical customers. You will handle a combination of escalated support, proactive maintenance, infrastructure projects, and customer implementations.
Key Responsibilities
- Support, troubleshoot, and maintain customer network environments, including firewalls, switches, routers, wireless networks, VPNs, and internet connectivity.
- Diagnose and resolve complex network, server, cloud, and endpoint issues escalated by the service desk.
- Configure and manage VLANs, routing, switching, DNS, DHCP, TCP/IP, site-to-site VPNs, and remote-access solutions.
- Install, configure, and support firewalls and other network security technologies.
- Monitor customer environments and proactively address performance, availability, and security concerns.
- Support Microsoft 365, Entra ID, Active Directory, Windows Server, and related identity and access technologies.
- Assist with cloud migrations, infrastructure upgrades, network refreshes, new customer onboarding, and office openings or relocations.
- Work directly with customers to understand business needs, explain technical issues, and recommend practical solutions.
- Create and maintain accurate network diagrams, configurations, procedures, and customer documentation.
- Coordinate with internet service providers, hardware vendors, and other third-party technology partners.
- Participate in an after-hours or on-call rotation as needed.
- Travel to customer locations when remote support is not sufficient.
Required Qualifications
- 3+ years of experience in network engineering, systems administration, or infrastructure support.
- Previous experience working for a Managed Service Provider is strongly preferred.
- Broad technical knowledge across networking, servers, cloud services, security, and end-user technology.
- Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing, switching, wireless networking, and VPN technologies.
- Experience configuring and supporting enterprise firewalls, switches, routers, and wireless access points.
- Working knowledge of Microsoft 365, Entra ID, Active Directory, Group Policy, and Windows Server.
- Experience supporting multiple customers or technical environments simultaneously.
- Strong troubleshooting skills with the ability to work through unfamiliar issues without needing a perfect playbook.
- Excellent customer service, communication, and documentation skills.
- Ability to prioritize competing requests and remain composed when customer systems are down and everyone suddenly remembers your phone number.
Preferred Qualifications
- Experience with Cisco, Meraki, Fortinet, SonicWall, Ubiquiti, or similar networking technologies.
- Familiarity with Azure, virtualization platforms, backup and disaster recovery, and endpoint security tools.
- Experience with SD-WAN, multi-site connectivity, VoIP, or unified communications.
- Familiarity with RMM, PSA, ticketing, and network monitoring platforms.
- Industry certifications such as CCNA, Network+, Security+, Microsoft, Fortinet, or Meraki certifications.
What Makes Someone Successful in This Role
- Comfortable moving between network engineering, systems support, security, and customer communication.
- Able to take ownership of an issue from initial diagnosis through resolution.
- Naturally curious and willing to dig into technologies or environments they have not seen before.
- Proactive rather than purely reactive.
- Understands that strong customer service is just as important as technical knowledge.
- Enjoys the pace and variety of supporting multiple customer environments.