Network Engineer

eTeam Inc.

Reno, NV

JOB DETAILS
SALARY
$60–$65 Per Hour
SKILLS
Analysis Skills, Best Practices, CCNA - Cisco Certified Network Associate, Coaching, Communication Skills, Computer Security, Corporate Policies, Cross-Functional, Customer Experience, Knowledge Base, Local Area Network (LAN), Maintain Compliance, Network Administration/Management, Network Architecture/Engineering, Operational Support, Operations Security (OPSEC), Policy Implementation, Problem Solving Skills, Quality Metrics, Regulatory Requirements, Root Cause Analysis, Security Attacks, Service Level Agreement (SLA), Team Player, Wide Area Network (WAN)
LOCATION
Reno, NV
POSTED
11 days ago

(1.) Key Responsibilities
1. Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Lan/Wan Management And Support Operations To Ensure Compliance With Company Policies.

2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Intricate Technical And Security Issues.

3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Overall Team Performance.

4. Resolve Complex Service Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And Robust Security Posture.

5. Ensure A Positive Customer Experience By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopenings, While Proactively Mitigating Potential Security Threats.

Skill Requirements
1. Advanced Proficiency In Data Lan/Wan Technologies And Troubleshooting Techniques.

2. Strong Analytical Skills For Performing Root Cause Analysis And Resolving Complex Technical Issues.

3. Excellent Communication Skills For Effective Collaboration With Team Members And Stakeholders.

4. Familiarity With It Service Management Tools And Ticketing Systems.

Certification
1. Optional But Valuable: Cisco Certified Network Associate (Ccna)

2. Optional But Valuable: Comptia Network Certification

About the Company

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eTeam Inc.

Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Other/Not Classified
FOUNDED
1998
WEBSITE
www.eteaminc.com