Must Have Technical/Functional Skills
- Expert in implementing, and support Cisco ACI (policy model, contracts, EPGs, fabric troubleshooting).
- Administer and troubleshoot Palo Alto Firewalls including:
o Security policies, NAT, routing
o VPN (IPSec, site-to-site, remote access)
o Panorama management and threat prevention profiles
- Manage and support enterprise wireless networks (Cisco, Aruba, or equivalent), including RF optimization, roaming, and high-density deployments.
- Design, configure, and troubleshoot IPSec VPNs, including third-party interoperability.
- Administer Infoblox DDI (DNS, DHCP, IPAM) including grid management, failover, and automation integration.
- Lead hands-on P1 troubleshooting for complex network issues across Application, LAN, WAN, DC, and security domains.
- Real-time packet capture skills to investigate complex issues during live P1 calls. (Wireshark)
Required Technical Skills
- Cisco ACI: APIC, EPGs, contracts, fabric health, L2/L3 connectivity
- Palo Alto Firewalls: PAN-OS, Panorama, security policies, IPSec VPN, NAT
- Wireless: Enterprise WLAN design, RF analysis, troubleshooting
- VPN: IPSec site-to-site, remote access, multi-vendor environments
- Infoblox: DNS, DHCP, IPAM, Grid Master, HA
- Networking Fundamentals: TCP/IP, BGP, OSPF, VLANs, QoS, multicast
Roles & Responsibilities
- Troubleshooting the Level 3 and advanced network issues and performing call backs ensuring issues are resolved & appropriate solution is provided to the customer in a high pressure factory environments
- Responsible for investigating causes, tests solutions & suggest solutions in place to reduce the time taken to resolve the network related tickets.
- Manage new and existing equipment, hardware, and network device software upgrades.
- Understanding Network support priorities and objectives and taking an active role in accomplishing them.
- Should be able to lead and drive technically the Operational issues on his own in a high pressure environment engaging multiple stakeholders during live troubleshooting.
- Help level 1 & level 2 resources to address the Network related issues.
- Strong understanding of network routing and switching protocols required.
- Excellent analytical, interpersonal, and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
- Resourceful, with the ability to work independently.
- Strong time management skills and attention to detail.
- Ability to multi-task activities with shifting priorities.
Generic Managerial Skills, If any
Should be able to lead and drive the Operational issues on his own.
Location: Reno, Nevada
Salary Range: $95,000 - $135,000 a year
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