Network Engineer - Project Lead

Monitor, maintain, and support enterprise wired and wireless network infrastructure, including switching, routing, and connectivity services across campus environments to ensure availability, reliability, and performance. Investigate and resolve network incidents through remote analysis and field-based troubleshooting, including testing network equipment, validating configurations, and coordinating repairs to maintain service availability.

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Network Operations and Infrastructure Support

Monitor, maintain, and support enterprise wired and wireless network infrastructure, including switching, routing, and connectivity services across campus environments to ensure availability, reliability, and performance. Perform field installation and deployment of network equipment, including configuring, racking, stacking, cabling, and testing switches.

Incident Response and Problem Resolution

Diagnose, troubleshoot, and resolve network issues through monitoring, analysis, and root cause investigation. Investigate and resolve network incidents through remote analysis and field-based troubleshooting, including testing network equipment, validating configurations, and coordinating repairs to maintain service availability. Escalate complex issues as appropriate and participate in on-call support activities to ensure continuity of services.

Network Maintenance and Service Improvement

Perform routine maintenance activities, including system upgrades, patching, configuration changes, and performance optimization efforts while minimizing service interruptions and adhering to operational best practices.

Documentation, Collaboration, and Customer Support

Maintain accurate operational documentation, network diagrams, incident records, and runbooks. Collaborate with network engineering and architecture, security, infrastructure teams, vendors, and stakeholders to support reliable technology services and communicate technical information effectively.

Network Security and Access Services Administration

Support and maintain network security technologies, including firewalls, VPNs, and related security controls. Assist with troubleshooting and responding to security-related incidents in accordance with established procedures and standards.

EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.