Who You Are
This position is for a technology consultant to support the network, applications, and users for managed clients. An ideal candidate will have real world experience providing direct support to businesses.
What You'll Do
- Provide direct end user support for client issues by troubleshooting and applying knowledge via helpdesk calls, service board tickets and email requests
- Perform maintenance, installations, and upgrades to clients’ local, wide, wired and wireless area computer network. Install and test network servers, operating system software, routers, switches, email accounts, set up laptops/desktops, and migrate clients into the cloud and other related network components/equipment
- Perform network monitoring diagnostics, proactive and preventative maintenance to ensure that network systems are operational and running at peak performance
- Maintain proper documentation of systems, licensing, applications, and network topology for clients.
- Record and document work completed and in-progress; assist in updating network documentation to record installations, upgrades, configurations, etc.
- Travel to and from clients work sites with personal vehicle
- After hours support rotation
- Follow Standard Operating Procedures for day-to-day activities
Other Duties:
- Maintain an up-to-date knowledge of rapidly changing computer network technology.
- VMware and Veeam Administration
- Perform network management activities to include, but not limited to
- ActiveDirectory
- DomainNameServer(DNS)servicesoVirtualPrivateNetworks(VPN)
- Disk space allocation
- Wirelessaccessprivileges
- Network performance monitoring systems
- Support, and troubleshoot network connectivity
- Troubleshoot network connectivity including at switch and firewalls
- Microsoft SharePoint access and permissions
What You Bring
This position is for a technology consultant to support the network, applications, and users for managed clients. An ideal candidate will have real world experience providing direct support to businesses.