Introduction
We are seeking an experienced network professional to help operate, secure, and evolve our global enterprise network. You’ll work across network operations, engineering, security, manufacturing IT, and vendor teams to maintain highly available services and deliver improvements across data centers, offices, manufacturing plants, and cloud environments. Assist with network-security architecture and product roadmaps, and serve as a senior operational escalation point. This is a global, mission-critical environment that requires participation in a 24/7 on-call rotation.
Required Skills & Qualifications
- Significant experience in enterprise network engineering, security engineering, or network operations, including incident and change management in a large-scale environment.
- Hands-on expertise with Cisco routing and switching, including BGP, OSPF, Layer 2/Layer 3 technologies, and IOS XE or NX-OS.
- Experience supporting enterprise wireless, data center, WAN, and software-defined networking environments.
- Strong troubleshooting and diagnostic skills, including experience with packet captures and network logs.
- Experience supporting critical services with on-call responsibilities and major-incident response.
- Strong written and verbal communication skills, with the ability to work effectively across technical teams and business stakeholders.
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent experience.
- Applicants must be able to work directly for Artech on W2.
Preferred Skills & Qualifications
- Network-security credentials such as PCNSE, or networking credentials such as CCNP or CCIE.
- Experience with Python, REST APIs, Ansible, or other network-automation tools.
- Familiarity with ITIL-based service management and tools such as ServiceNow or Rally.
- Experience with monitoring and observability platforms such as SolarWinds, ThousandEyes, Splunk, NetFlow, or Viavi Observer.
- Experience in manufacturing or operational technology environments.
- Security or cloud-networking credentials, such as Security.
- A continuous-learning mindset and the ability to adapt to evolving priorities and technologies.
Day-to-Day Responsibilities
- Provide advanced support for network incidents, changes, and configurations; lead troubleshooting and root-cause analysis for critical service issues.
- Help maintain secure, reliable network services across global sites, data centers, manufacturing environments, and cloud platforms.
- Design, implement, and improve network-security architectures, policies, and services, including firewalls, proxies, NAC, wireless security, and ZTNA/SASE.
- Configure, upgrade, and troubleshoot Cisco routing, switching, wireless, and network-management platforms.
- Support modern network technologies such as Cisco ACI, SD-WAN, SD-Access, Catalyst Center, and Prisma.
- Work with engineering teams, operations teams, developers, and OEMs to plan and deliver upgrades, integrations, and new capabilities.
- Improve monitoring, observability, and incident response; identify service risks and implement corrective actions.
- Develop or support automation using scripting, APIs, and tools such as Python or Ansible.
- Maintain accurate service records, runbooks, support documentation, and knowledge articles; track operational metrics and support continuous improvement.
- Mentor support engineers and promote consistent, high-quality handoffs across global teams.
- Coordinate with vendors and service providers on troubleshooting, technology evaluations, and proof-of-concept activities.
For immediate consideration please click APPLY to begin the screening process with Alex.