| Location | HOUSTON, Texas |
| Job Type | Full-time |
PRIMARY PURPOSE:
For the Company’s nationwide telecommunications network, proactively monitor and maintain the network’s maximum availability and integrity at all times.
Responsibilities:
ESSENTIAL DUTIES & RESPONSIBILITIES:
• Monitor and maintain the integrity of Kinder Morgan’s telecommunication network (including but not
limited to digital/analog microwave, MPLS, VSAT, PL)
• Utilize software and hardware tools (including but not limited to Solar Winds, Zabbix, Cisco, Juniper ) to
identify, diagnose, and drive resolution of problems and factors affecting network integrity
• On a regular basis, perform complex testing and analysis of all elements of the telecommunications
network, including data, voice, video, and SCADA
• Apply problem-solving skills and break down complex problems into solvable segments
• Regular and direct interface with customers, vendors, field technicians, and network engineers (internal
and external)
• Accurately and effectively document network troubles utilizing the current problem resolution (ticketing)
system
• Ensure smooth transition of shift turnovers through verbal and written communication
• Ensure ongoing improvement through evaluation of current processes
• Maintain accurate and current contact information with supervisor and department members
• Deal with a wide variety of people and personalities with tact, courtesy, and professionalism
• Speak clearly, both in person and by telephone, using a high level of verbal skills, and listen carefully
• Maintain a regular, dependable attendance and a high level of performance
• Maintain a high regard for personal safety, the safety of company assets and employees, and the general
public
• Will work non-traditional hours (shift rotation is required to maintain a 24x7x365 operation); shift change
may occur with little advance notice
• May be required to carry a company-provided cell phone/pager and be available to respond during
working hours and occasionally during non-working hours
• Other daily, weekly, and monthly duties, and special projects as assigned. Other responsibilities: The
above statements describe the general nature and level of work being performed. This position may
perform other duties as assigned.
Qualifications:MINIMUM REQUIREMENTS: EDUCATION:
• High school diploma or equivalent experience is required
• An associate or bachelor’s degree in a telecommunications field is desirable
EXPERIENCE/SPECIFIC KNOWLEDGE:
• Minimum 1 to 3 years direct work experience in network operations or telecommunications with proven
troubleshooting skills in the area of telecommunications and data networks
• Working knowledge of data, voice, video, and SCADA network components
• Proficient with incident tracking systems
• Proficient in Microsoft applications (Word, Excel, Outlook) for the purpose of word processing,
spreadsheets, and information retrieval
• Must possess and maintain a valid driver's license and a driving record satisfactory to the Company and
its insurers
• Must be able to perform all essential functions of the job
COMPETENCIES, SKILLS, AND ABILITIES:
• Ability to work with a team, take direction from supervisor(s), focus attention on details, follow work rules, and adhere to work schedules
• Strong analytical skills and logical thought processes, with the ability to identify and resolve complex
network problems
• Ability to perform multiple tasks with strict, and often short, deadlines in a technologically diverse and
fast-paced environment
• Organize and prioritize daily work, and maintain strict confidentiality
• Excellent oral and written communication and interpersonal skills, including the ability to effectively
communicate with individuals at all levels
of the organization as well as external customers
• Possess a positive attitude and have ability to handle negative situations in a logical and professional
manner
• Adaptable to organizational change
• Ability to identify expectations in an employee/employer relationship
• Possess and utilize excellent customer relations skills
• Highly self-motivated with ability to perform the required and expected duties with minimal supervision
WORKING CONDITIONS:
• Overtime is required and anticipated
• 24x7x365 operation; scheduled rotating shift work; shift change may occur with little
advance notice
• Secured, control center environment
• Teamwork environment
• Less than 10% travel anticipated
PREFERRED EXPERIENCE, SKILLS, ETC.:
• Understanding of gas pipeline monitoring helpful
• Telecommunication or IP networking-oriented certification, or progress toward certification desirable
• Experience working in a 24x7x365 environment highly desirable
Kinder Morgan is a large energy infrastructure company operating in North America. Access to reliable, affordable energy is a critical component for improving lives around the world. We are committed to providing energy transportation and storage services in a safe, efficient, and environmentally responsible manner for the benefit of the people, communities, and businesses we serve.
Kinder Morgan provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, childbirth and related medical conditions, gender (including gender identity and expression), sexual orientation, national origin, ancestry, citizenship status, age, physical or mental disability, genetic information, marital status, military or veteran status, family status, status as an individual authorized to work in the U.S., or any other status protected by law.
For more information about Kinder Morgan, our culture, opportunities available, and to join our Talent Community, please visit our careers site at www.kindermorgan.com.