The Network and Systems Services Manager provides management of the day-to-day operations of the infrastructure and operations team that is responsible for the systems and networks related to the UNC System Office. This position will have both system administrators and network administrators reporting to them. The manager will provide leadership for the division that will align with the organization''s strategic initiatives. Work distribution, accountability for team performance, goals, and employee performance plans/appraisals will be an expectation of this role. This role is an active working manager role that also requires installations, configurations, operation and maintenance of systems hardware, software, and related infrastructure. The system administration responsibilities will be focused on maintaining and enhancing the stability and performance of the systems, continuous monitoring of system health, troubleshooting issues that arise, and maintaining and improving the security posture of the systems.
This position will be accountable for Linux servers and related application systems that support the UNC System Office. Responsibilities on these systems include installation, configuration and support of both production and development server and storage infrastructure. Tasks will include design, documentation, and subsequent installation, configuration and support of infrastructure required to sustain the various phases of server and storage implementation, from development to live transition and support, as well as disaster recovery design and maintenance that includes yearly testing or as required. This position will also share responsibility for the vulnerability management processes for the operational infrastructure, including regression testing and implementation.
Position must be able to provide 24/7 after-hours support for customer service as part of a call-out rotation, able to work on scheduled maintenance activities after-hours during the week and on weekends and make periodic travel to data centers and UNC System locations, which may require overnight stays.