Network and Systems AdministratorDEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. We are inspired by our clients' critical missions and driven to provide the most effective solutions to execute their missions, operational challenges, and requirements. Our dedicated, experienced, and talented employees work closely with our clients to ensure the delivery of exceptional services and products.Position Overview:The Network and Systems Administrator serves as the primary on-site information technology professional for the National Coast Guard Museum and is responsible for the operation, maintenance, troubleshooting, and support of museum network infrastructure, information systems, visitor technology services, exhibit support systems, and digital operations. The position serves as the technical liaison between museum personnel, audiovisual staff, exhibit support personnel, technology vendors, and Coast Guard Academy Information Services, providing day-to-day operational support while coordinating enterprise-level services through Government designated support organizations and operating within the Coast Guard Academy's enterprise architecture, cybersecurity policies, and service management processes. Job Responsibilities:System Administration & Security:Network Operations: Monitor and maintain museum network infrastructure, connectivity, switching, wireless services, network segmentation, and visitor Wi-Fi capabilities. Troubleshoot network performance and coordinate network related incidents and changes with Coast Guard Academy Information Services and authorized support providers.Systems Administration: Support museum workstations, software applications, peripherals, and operational technology systems. Perform approved software installations, updates, configuration changes, patch management, backup, and recovery activities. Maintain technology inventories, asset records, and lifecycle documentation.Access Management Support: Process and track authorized account requests, permissions, onboarding, and off-boarding in accordance with Government approved procedures. The Contractor shall not grant access outside delegated authority.Technology Integration & Exhibit Support:Exhibit Technology Support: Serve as the primary technical liaison for exhibit technologies, media systems, digital signage, interactive displays, kiosks, and content delivery platforms. Collaborate with AV Media Specialists and Exhibits Maintenance Technicians to diagnose and resolve technology issues affecting museum operations.Vendor Coordination: Coordinate with exhibit integrators, technology vendors, and maintenance contractors to support testing, deployment, maintenance, and replacement activities.Event and Theater Support:Event Technical Support: Provide technical support for museum events and programs requiring network connectivity, presentation systems, streaming services, or related technology support.Cybersecurity & Asset Management:Cybersecurity Support: Support approved cybersecurity activities, including vulnerability remediation, patch management, security reporting, asset accountability, backup and restoration activities, and compliance with Government-approved cybersecurity and access-control procedures.Technology Planning: Maintain technology asset inventories and lifecycle replacement plans; identify operational risks; and provide technical input for future technology upgrades, exhibit deployments, and modernization initiatives.Required Qualifications:Education: Bachelor's degree in information technology, Computer Science, Information Systems, Cybersecurity, or a related field preferred, however; professional experience and certifications may be considered for substitution.Experience: Eight (8) to ten (10) years of progressively responsible experience supporting enterprise networks, wireless infrastructure, information systems, endpoint devices, and operational technologies. Experience supporting museums, educational institutions, public attractions, government facilities, or similar public facing environments is highly desirable.Certifications: The contractor shall possess a current CompTIA Network+ certification. In addition, candidates holding CompTIA Security+, Certified Wireless Network Administrator (CWNA), or other industry-recognized certifications related to network infrastructure, virtualization, cloud technologies, audiovisual systems, or exhibit technologies are highly desirable.Knowledge and Experience:Network Infrastructure: Experience supporting enterprise switching and wireless networks, VLAN implementation and troubleshooting, visitor/public Wi-Fi environments, network performance monitoring, TCP/IP networking, and structured cabling and fiber infrastructure.Systems Administration: Experience administering Windows and macOS systems, software deployment, patch management, endpoint security solutions, SaaS applications, backup and recovery systems, and technology asset management.Technology Integration: Experience supporting digital signage systems, media servers, interactive exhibits, kiosk technologies, content delivery platforms, and theater or event-support technologies.Cybersecurity: Knowledge of NIST cybersecurity principles, remediation vulnerability, access control management, security best practices, and incident response and reporting procedures.Preferred Qualifications:Digital Asset Management (DAM): Familiarity with specialized archiving and collection databases.AV Integration: Ability to bridge the gap between "pure IT" and gallery tech (e.g., syncing multi-screen video walls or interactive touch tables).Disaster Recovery: Established methodology for data restoration in the event of system failures or cyber incidents.Staff Training: Ability to explain technical concepts to non-technical personnel and volunteers without overwhelming technical jargon.DEFTEC offers a comprehensive whole-life benefits package that includes medical, dental, vision, holiday, paid time off, 401K with a match, life insurance, short/long-term disability, and educational reimbursement. The DEFTEC team comprises professionals who make a difference daily in crucial national security missions. Our leadership knows that this happens by employing a diverse team that is well cared for. Our top priority is our employees, making DEFTEC an ideal workplace. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Please get in touch with HR@deftec.com if you require reasonable accommodations. DEFTEC is a Drug-Free Workplace where post-offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.AAP/EEO StatementDEFTEC Corp is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type based on actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law. This policy applies to all terms of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment. Other DutiesPlease note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
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