This role ensures high availability of connectivity services by managing hardware lifecycle, resolving technical incidents via the ServiceNow ticketing system, and maintaining the physical integrity of data center and closet environments. Primary Roles and Responsibilities Infrastructure Operations & Maintenance (O&M): Provide primary O&M support for local network hardware, including SDWAN routers, LAN switches, and Wireless Access Points (WAPs).
Numbers & Facts
Location
FL-Fort Walton Beach-State of FL 4-(FLHOME4), FL
Description
Duration: 8+ Months Contract
Position Summary
The Network Analyst is responsible for the operational maintenance (O&M) and stability of local network infrastructure.
This role ensures high availability of connectivity services by managing hardware lifecycle, resolving technical incidents via the ServiceNow ticketing system, and maintaining the physical integrity of data center and closet environments.
The candidate will serve as a primary point of contact for end-user network requests and critical break-fix recovery.
Primary Roles and Responsibilities Infrastructure Operations & Maintenance (O&M):
Provide primary O&M support for local network hardware, including SDWAN routers, LAN switches, and Wireless Access Points (WAPs).
Monitor and maintain Uninterruptible Power Supply (UPS) systems to ensure power redundancy and network uptime.
Perform routine firmware updates and hardware replacements making sure Physical Infrastructure Management
Manage and maintain cable infrastructure, ensuring all patching is labeled, routed, and documented.
Oversee the organization and safety of data closets, ensuring they meet corporate standards for cleanliness and airflow.
Perform physical audits of hardware installations to ensure compliance with safety and operational guidelines.
Incident & Request Management:
Drive daily activities based on end-user needs and the ServiceNow queue.
Execute "Break-fix" resolutions for network outages or degraded performance to minimize business impact.
Fulfill standard operational work requests, such as VLAN assignments, port activation, and hardware deployments.
Skills Required Technical Proficiency:
Demonstrated experience configuring and troubleshooting Cisco SDWAN, switching, and wireless technologies.
Skills Preferred
Fluency in using Cisco network manage tools such as Catalyst Center , v Manage, Cisco Thousand Eyes. Other network management tools such as SolarWinds, Net brain, Stat Seeker.
Good understanding of IP Management DNS/DHCP
Education Required
11+ Years with HS 7+ Years with AA
Education Preferred
Any network or IT certifications (CCNA, CCNP, Sec+)
About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.