Highlights
Troubleshoot IP cameras, video management servers, network video equipment, fixed and wireless network infrastructure, and connectivity issues. - Manage incidents, service requests, root cause analysis, and change controls through ServiceNow or similar ticketing platforms.
Numbers & Facts
| Location | Chicago, IL |
| Industry | Staffing/Employment Agencies |
| Salary | $38.40–$41.14 Per Hour |
| Company Size | 500 to 999 employees |
| Website | https://www.thefountaingroup.com/ |
Description
The Fountain Group is currently seeking a Network Administrator II for a prominent client of ours. This position is located at Chicago, IL. Details for the position are as follows:
Type: Hybrid
Location: 224 South Michigan Avenue, Chicago, IL 60604
Pay: $38.40–$41.14/hour W2
Duration: 6–12 months(Temp-to-Hire)
Target Start Date: 11/30/2026
Schedule: Monday–Friday, 8:00 AM–5:00 PM
LinkedIn ID required
W2 candidates only
Job Description:
- Administer and support enterprise-scale Genetec Video Management Systems (VMS) supporting a 7,000+ IP camera environment.
- Coordinate camera infrastructure maintenance, system upgrades, software updates, and remote/on-site technical support.
- Monitor camera availability, network events, incidents, and service-level performance to support a 96% camera uptime target.
- Troubleshoot IP cameras, video management servers, network video equipment, fixed and wireless network infrastructure, and connectivity issues.
- Manage Genetec camera configuration and federation across multiple Chicago agency environments.
- Coordinate incident notifications, technician dispatch, warranty repairs, hardware replacements, and preventive maintenance.
- Manage incidents, service requests, root cause analysis, and change controls through ServiceNow or similar ticketing platforms.
- Support video storage infrastructure, including SAN, NAS, DAS, RAID, and high-throughput video archiving environments.
- Monitor SLA compliance, service metrics, incident resolution, and system availability.
- Prepare customer support documentation, escalation procedures, operational reports, and quarterly service reviews.
- Travel to customer locations as needed; personal vehicle required.
Education
- Bachelor's degree in Information Technology, Computer Science, Networking, or a related technical field required.
Required Skills
- Network troubleshooting, IP networking, and network infrastructure support.
- IP camera installation, configuration, maintenance, and troubleshooting.
- Video Management Systems (VMS) administration and support.
- Enterprise ticketing and incident management systems.
- Microsoft Windows, Microsoft Office Suite, and Google Workspace.
- Customer-facing technical support and incident resolution.
- Network protocols: TCP/IP, multicast, unicast, RTSP, and RTCP.
- VLANs, subnetting, routing, QoS, MTU optimization, and bandwidth management.
- Video surveillance storage architectures: SAN, NAS, DAS, and RAID.
- SLA monitoring, uptime reporting, root cause analysis, and change management.
Preferred Skills
- Hands-on experience with Genetec Security Center, camera management, and federation management.
- Experience with ServiceNow or Jira for incident, problem, and change management.
- Experience supporting large-scale, multi-server federated video surveillance environments.
- Experience with multi-terabyte or petabyte video archiving and high-throughput video streaming.
- Knowledge of warranty repair processes, return merchandise authorization (RMA), and preventive maintenance contracts.
- Experience with video analytics, access control systems, and mission-critical surveillance infrastructure.
- Telecommunications or public-sector video surveillance experience.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy
#LI-JC1
Type: Hybrid
Location: 224 South Michigan Avenue, Chicago, IL 60604
Pay: $38.40–$41.14/hour W2
Duration: 6–12 months(Temp-to-Hire)
Target Start Date: 11/30/2026
Schedule: Monday–Friday, 8:00 AM–5:00 PM
LinkedIn ID required
W2 candidates only
Job Description:
- Administer and support enterprise-scale Genetec Video Management Systems (VMS) supporting a 7,000+ IP camera environment.
- Coordinate camera infrastructure maintenance, system upgrades, software updates, and remote/on-site technical support.
- Monitor camera availability, network events, incidents, and service-level performance to support a 96% camera uptime target.
- Troubleshoot IP cameras, video management servers, network video equipment, fixed and wireless network infrastructure, and connectivity issues.
- Manage Genetec camera configuration and federation across multiple Chicago agency environments.
- Coordinate incident notifications, technician dispatch, warranty repairs, hardware replacements, and preventive maintenance.
- Manage incidents, service requests, root cause analysis, and change controls through ServiceNow or similar ticketing platforms.
- Support video storage infrastructure, including SAN, NAS, DAS, RAID, and high-throughput video archiving environments.
- Monitor SLA compliance, service metrics, incident resolution, and system availability.
- Prepare customer support documentation, escalation procedures, operational reports, and quarterly service reviews.
- Travel to customer locations as needed; personal vehicle required.
Education
- Bachelor's degree in Information Technology, Computer Science, Networking, or a related technical field required.
Required Skills
- Network troubleshooting, IP networking, and network infrastructure support.
- IP camera installation, configuration, maintenance, and troubleshooting.
- Video Management Systems (VMS) administration and support.
- Enterprise ticketing and incident management systems.
- Microsoft Windows, Microsoft Office Suite, and Google Workspace.
- Customer-facing technical support and incident resolution.
- Network protocols: TCP/IP, multicast, unicast, RTSP, and RTCP.
- VLANs, subnetting, routing, QoS, MTU optimization, and bandwidth management.
- Video surveillance storage architectures: SAN, NAS, DAS, and RAID.
- SLA monitoring, uptime reporting, root cause analysis, and change management.
Preferred Skills
- Hands-on experience with Genetec Security Center, camera management, and federation management.
- Experience with ServiceNow or Jira for incident, problem, and change management.
- Experience supporting large-scale, multi-server federated video surveillance environments.
- Experience with multi-terabyte or petabyte video archiving and high-throughput video streaming.
- Knowledge of warranty repair processes, return merchandise authorization (RMA), and preventive maintenance contracts.
- Experience with video analytics, access control systems, and mission-critical surveillance infrastructure.
- Telecommunications or public-sector video surveillance experience.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy
#LI-JC1
About Company
The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen. The Fountain Group believes the key to servicing a client is to identify the client demand precisely. Therefore, The Fountain Group focused its efforts on building and developing a process, which can identify an exact match for our client’s needs. Our process utilizes modern technology combined with 30+ years of Talent Acquisition experience to deliver Precision resources. Financial strength is prominent among The Fountain Group’s corporate values. The future of our business will be built on the innovation, compassion, outstanding services and technology, but a solid financial foundation is required to carry us forward to meet our business goal and support our long term vision.