Network Administrator

CITY OF MONROE JOB TITLE: Network Administrator DEPARTMENT: Administration JOB CLASS NUMBER: 1443 DIVISION: Information Technology DEFINITION/DISTINGUISHING CHARACTERISTICS OF JOB: The Network Administrator is responsible for the administration, operation, maintenance, performance, security, and reliability of the City of Monroe 's network and related technology infrastructure. This position installs, configures, monitors, maintains, supports, and troubleshoots network systems and infrastructure to ensure reliable and secure technology services across City facilities. This position reports directly to the IT Director and requires strong technical knowledge, independent problem-solving ability, and the flexibility to contribute to a variety of Information Technology projects and initiatives. EXAMPLES OF DUTIES:

• Administers, monitors, maintains, and supports LAN, WAN, wireless, Internet, and related network infrastructure.
• Installs, configures, maintains, and troubleshooting switches, routers, wireless access points, controllers, VPNs, and related network equipment.
• Configures and maintains VLANs, switching, routing, TCP/IP, DHCP, DNS, VPNs, and other network services.
• Monitors network availability, utilization, performance, and capacity; proactively identifies and resolves potential issues.
• Diagnoses and resolves network outages, connectivity problems, performance issues, and infrastructure-related incidents.
• Performs network configuration changes, upgrades, maintenance, infrastructure improvements, and capacity planning.
• Installs, maintains, tests, and troubleshooting network cabling and related equipment as necessary.
• Coordinates Internet, WAN, telecommunications, and other network services with service providers and vendors.
• Maintains network diagrams, configurations, IP addressing information, equipment inventories, and technical documentation.
• Supports network security, segmentation, secure network access, VPN connectivity, cybersecurity practices, and vulnerability remediation.
• Assists with Windows Server, Active Directory, Group Policy, virtualization, backup and recovery, Microsoft 365, and related systems as assigned.
• Administers, maintains, and troubleshoots VoIP and associated telecommunications systems.
• Provides technical support for network, server, hardware, software, connectivity, and infrastructure-related issues.
• Perform and supports technology projects, system upgrades, installations, infrastructure improvements, and other departmental initiatives.
• Researches and evaluates networking technologies and assists with recommendations for technology purchases and improvements.
• Performs other related duties as assigned by the IT Director.ADMINISTRATION Human Resources TRAINING AND EXPERIENCE:
• Bachelor 's degree in information technology, Computer Information Systems, Computer Science, Cybersecurity, Network Administration, or a closely related field; or an equivalent combination of education, professional certifications, technical training, and relevant experience.
• A minimum of three (3) years of progressively responsible, hands-on information technology experience involving the administration, support, and troubleshooting of network infrastructure in a production environment is required.
• Relevant networking, systems, cloud, or security certifications are desirable. KNOWLEDGE, SKILLS, AND ABILITIES:
• Hands-on, practical experience administering, supporting, and troubleshooting network infrastructure.
• Working knowledge and practical experience with TCP/IP, IP addressing and subnetting, Layer 2 and Layer 3 switching, VLANs and network segmentation, routing concepts and protocols, DHCP, DNS, enterprise wireless networking, network monitoring and diagnostics, VPN and remote-access concepts, network hardware, and network documentation.
• Working knowledge of firewall and network security fundamentals and cybersecurity best practices.
• Hands-on experience supporting several of the following: Windows Server, Active Directory and Group Policy, virtualization, backup and recovery systems, VoIP and telecommunications, Microsoft 365 and cloud technologies, J and cybersecurity technologies.
• Ability to independently diagnose and resolve network and infrastructure problems, identify root causes, implementAcceptance - Department Head appropriate solutions and recognize when additional resources are required. Strong analytical, troubleshooting, organizational, written, and verbal communication skills; ability to prioritize multiple assignments and maintain accurate technical documentation. Ability to communicate effectively with technical and non-technical personnel, maintain confidentiality, provide professional customer service, and work independently and collaboratively. Ability to learn and support new technologies and platforms. WORKING CONDITIONS:
• Requires participation in an on-call rotation and may require work outside normal business hours, including evenings, weekends, holidays, or overtime for maintenance, outages, emergencies, and operational needs.
• Requires travel between City facilities and work in server rooms, telecommunications rooms, equipment closets, and other technology locations.
• Physical activities may include lifting and moving technology equipment, climbing ladders, working underneath equipment, and working in confined spaces. LICENSESAND CERTIFICATES:
• Valid State of Louisiana Drivers License.