Department: IMTO
Sub-Department: Network & Security
Pay Grade: 111
FLSA Status: Exempt
Employment Status: Full Time
Reports to: Senior IT Manager - Network & Security
Supervises: N/A
Minimum Starting Salary: $55,867.50
Work Hours: Typically Monday - Friday 8am-4:30pm, 1 hour unpaid duty-free lunch, 7.5 hours per day, 37.5 per week, work hours beyond the hours listed maybe required
Work Location: This position works onsite at 1 Courthouse Square, Carlisle, PA 17013, the selected candidate must be within a reasonable driving distance to and from this location to respond to potential daily onsite network needs, the ability to work a hybrid remote/onsite schedule is available after 6 months of successful job performance
Job Summary:
Responsible for maintaining, supporting, and improving the county's wired and wireless network infrastructure. Assists with network connectivity projects, hardware installation, troubleshooting, and operational support for county departments.
Essential Job Functions:
- Configure, install, and maintain wired and wireless LAN/WAN infrastructure, including switches, routers, firewalls, access points, ethernet and fiber cabling and other network equipment.
- Monitor network traffic to ensure optimal performance and troubleshoot network-related hardware and software in response to customer or departmental needs.
- Provide Tier 2 technical support to resolve network-related issues and collaborate with IT teammates.
- Evaluate and recommend network technologies, tools, and improvements to enhance system reliability and performance.
- Participate in training, seminars, and meetings as required.
- Answers department phones and assists with general IT support when needed.
- Work with the Bureau of Elections in support of Election Day processes.
- Perform other related duties and assignments as required.
Minimum Requirements to Perform the Work:
Education:
- Associate's degree in Information Technology, Network Administration, Computer Science, or related field is required.
- Bachelor's degree preferred but not required.
- Certifications or 5-10 years of work experience in technical support or information technology will be considered in lieu of a college degree.
Work Experience:
- 2-4 years of work experience in information technology.
- Strong understanding of TCP/IP networking concepts including routing, switching, VLANs, ACLs, ethernet, and fiber cabling standards, etc.