The NetDocuments Administrator is responsible for the configuration, maintenance, and support of the NetDocuments cloud-based document management system (DMS). This role ensures optimal system performance, user access control, integration with enterprise applications, and compliance with organizational policies and legal standards.
Key Responsibilities:
System Administration & Configuration
- Manage NetDocuments system settings, workspaces, cabinets, profiles, and templates.
- Configure security policies, user roles, and access permissions.
- Monitor system performance and troubleshoot issues.
User Support & Training
- Provide Tier 2/3 support to users across departments.
- Develop and deliver training materials and sessions for end-users and power users.
- Maintain documentation for system usage and best practices.
Integration & Automation
- Collaborate with IT teams to integrate NetDocuments with other enterprise systems (e.g., Microsoft 365, Salesforce, SharePoint).
- Support API-based automation and workflows.
Compliance & Governance
- Ensure data retention, audit trails, and compliance with legal and regulatory requirements.
- Manage document lifecycle policies and metadata standards.
Vendor & License Management
- Liaise with NetDocuments support and account teams.
- Track license usage and renewals.
- 3+ years of experience administering NetDocuments or similar DMS platforms.
- Strong understanding of document management principles, metadata, and security.
- Experience with SSO, Active Directory, and cloud-based integrations.
- Excellent communication and problem-solving skills.
Preferred Skills:
- Familiarity with legal operations or law firm environments.
- Experience with NetDocuments ndOffice, ndSync, and ndMail.
- Knowledge of compliance frameworks (e.g., GDPR, HIPAA).
- Scripting or automation experience (e.g., PowerShell, REST APIs).