| Location | Avondale, AZ |
| Salary | $20.94–$31.40 Per Hour |
Neighborhood and Family Services Specialist
Salary
$20.94 - $31.40 Hourly
Location
Avondale, AZ
Job Type
Full Time
Department
Neighborhood & Family Services
Opening Date
10/27/2026
Closing Date
11/10/2026 11:59 PM Arizona
FLSA
Non-Exempt
Job Description
The City of Avondale is currently accepting applications for a Neighborhood and Family Services Specialist.
This posting will close upon receipt of 150 applications or at 11:59 PM on 11/10/2026, whichever comes first.
This position is responsible for providing support to multiple programs in the Neighborhood & Family Services Department, which includes front desk support and daily operations at the Arizona Complete Health Avondale Resource Center. You will work directly with the public to determine resources that will best meet their needs. Provide referrals and direct linkage to other community-based support services. Work collaboratively with the Family Services team, community-based partners, and other City departments. Provide outreach services and coordinate various community events. Assist with managing room reservations for the Resource Center.
This position may require work outside normal business hours in the evenings and on weekends.
Essential Functions
Provides high-standard customer service, answers telephones, and interacts with staff, community partners, and internal/external customers face-to-face, by email, and on digital platforms for Arizona Complete Health Avondale Resource Center and Family Services Divisions service delivery.
Performs various duties for CAP (Community Action Program), such as reviewing applications, contacting applicants via phone and email, processing applications, assisting with submitting applications in online database.
Provides referrals, responds to inquiries, and resolves issues in a calm, friendly, and professional manner.
Performs administrative duties, preparing reports, finalizing applications, and filing documentation. This includes assisting with the front desk and all daily operations offered out of the Arizona Complete Health Avondale Resource Center, including assisting with food distribution programs, helping with transportation, and supporting activities, services and program initiatives for the Neighborhood and Family Services Department.
Experience working with providing outreach and engaging with community-based partners. Familiar with resources in Avondale, Litchfield Park, Goodyear, and the greater Phoenix area.
Ability to utilize and work across several databases simultaneously throughout the workday. Ability to adapt and adjust to a rapidly changing and dynamic environment.
Assists with various neighborhood projects and activities that improve the surrounding neighborhood and assist residents in improving their quality of life. Provides outreach throughout the community that showcases all services provided by the Neighborhood and Family Services Department.
Knowledge of trauma-informed care principles and best practices in delivering human services.
Comfortable and able to communicate kindly and professionally with the public over the phone, in person, and via email.
Skilled in providing attention to detail. Organized and manages competing priorities.
To view the full job description and learn more about the responsibilities and qualifications, please click to view the Class Specification here.
Minimum Qualifications
High School Diploma or GED equivalency is required. A Bachelors Degree in Human Services or a related field is preferred.
Two (2) years of human services experience or experience in a related field.
A valid Arizona Operator's Driver's License is required by the time of hire.
An Arizona Department of Public Safety Level 1 Fingerprint Clearance Card must be obtained within 30 days of hire.
Candidates must successfully pass a background check, a pre-employment physical examination, and periodic physicals throughout employment to transport participants.
This position requires the successful completion of the Arizona Centralized Background Check at time of hire and on an annual basis thereafter.
Bilingual proficiency in Spanish (verbal and written) is preferred.
Important Application Information:
To ensure your application receives full consideration, please take a moment to review your application before submitting it and make sure all required information is complete and accurate. Please note that incomplete applications cannot be processed, and resumes cannot be accepted in place of a completed application, unless otherwise noted on the job bulletin. Be sure to include all relevant education, training, certifications, and work experience that you would like considered as part of your application.
The City of Avondale offers a comprehensive benefits package with outstanding health and wellness benefits, financial perks, work-life balance, and more. Explore our Benefits Guide for full details!
For additional information, visit our website.
01
Select from the options below your highest level of completed education.
02
How many years of experience do you have working with programs related to human services, community education, outreach, and event planning, or a related field?
03
If your experience is in a field other than human services, please describe the field and explain how your skills are relevant or transferable to this role. If this does not apply to you, enter N/A.
04
Bilingual proficiency in Spanish for this position is preferred. Please indicate your level of proficiency in speaking and writing Spanish (select all that apply):
05
Do you have a valid Arizona Drivers License or the ability to obtain one by the time of hire?
06
This position requires candidates to obtain an AZDPS Level 1 Fingerprint Clearance Card within 30 days of employment. Please select the option that best applies to you:
07
I understand that I must successfully pass the Arizona Centralized Background Check and a pre-employment physical examination, as well as periodic physicals throughout employment.
Required Question
Employer City of Avondale
Address 11465 Civic Center Dr.
Human Resources Department
Avondale, Arizona, 85323
Phone 623-333-2200