Call Centers, Communication Skills, Contract Negotiation, Credit and Collections, Follow Through, Legal, Litigation, Negotiation Skills, Organizational Skills, Persuasion Skills, Problem Solving Skills, Sales, Scripting (Scripting Languages), Team Player, Time Management
LOCATION
New York, NY
POSTED
3 days ago
Negotiator / Collections Specialist
New York, NY $55,000 Base + Bonuses (Potential to Earn $85,000)
Position Overview
We are seeking a sharp, persistent, and highly organized Negotiator / Collections Specialist to join a fast-paced litigation and collections environment focused on merchant cash advance matters.
In this role, you will manage a high volume of active files, communicate directly with business owners who are in default, and negotiate settlement agreements to resolve outstanding balances. This is not a scripted call center role — we are looking for someone who can think on their feet, handle difficult conversations professionally, and stay composed under pressure.
The ideal candidate is a strong communicator who is confident on the phone, organized, resilient, and capable of managing multiple conversations and files at once.
Key Responsibilities
Manage and negotiate a high volume of active collection files
Call, text, and email merchants regarding outstanding balances and settlement opportunities
Negotiate payment arrangements and settlement agreements
Maintain detailed notes and follow-ups within internal systems
Work closely with attorneys and internal teams regarding litigation status and negotiations
Communicate with clients regarding account updates and settlement progress
Stay organized across multiple ongoing negotiations and deadlines
Handle difficult conversations professionally without becoming emotionally reactive
Think strategically and creatively when files become stalled or unresponsive
Meet activity and performance expectations in a fast-paced environment
Requirements
Previous experience in collections, debt settlement, negotiations, sales, or a high-volume phone-based role
Strong communication and negotiation skills
Ability to handle pressure and difficult conversations calmly
Highly organized with strong follow-through
Self-starter mentality with the ability to work independently
Comfortable managing a large volume of files and conversations simultaneously
Thick skin and resilience — able to move past rejection and objections quickly
Strong problem-solving skills and ability to think beyond a script
Comfortable working fully in-office in a fast-paced environment
Ideal Candidate
Confident and persuasive communicator
Calm under pressure and not easily rattled
Naturally organized and proactive
Strong personality with good judgment and professionalism
Team player who communicates well internally and externally
Motivated by bonuses, growth, and performance incentives
Compensation & Benefits
$55,000 base salary
Significant bonus potential with realistic earnings up to $100,000+
Health insurance contribution
Dental coverage
Commuter benefits
PTO plus federal holidays
Growth opportunity within a growing legal and collections operation