Job Title: Performance General Manager
*Typical Schedule: Varies
Job Type: Full Time
We always strive to make your experience at Nebraska Orthopaedic Center a friendly, comfortable, and positive one. We want you to feel you received the same high-quality care we would offer a member of your own family. At NOC, we strive to be your healing destination.
Essential Job Duties:
Leadership & Operations - Manage all day-to-day operations of the training center.
- Ensure compliance with our standards, policies, and procedures.
- Create and maintain a positive, professional, and athlete-focused culture.
- Develop operational systems that maximize efficiency and customer satisfaction.
- Maintain facility appearance, equipment readiness, cleanliness, and safety standards.
- Resolve customer concerns promptly and professionally.
Staff Management - Recruit, hire, train, supervise, and evaluate coaches, trainers, and administrative staff.
- Schedule staff to meet operational needs while controlling labor costs.
- Conduct regular team meetings and performance reviews.
- Foster professional development and accountability among team members.
Sales & Enrollment Growth - Drive athlete enrollment and membership growth.
- Lead sales efforts including consultations, facility tours, follow-up communications, and closing memberships.
- Develop strategies to increase athlete retention and renewals.
- Track key performance indicators (KPIs) related to leads, conversions, enrollments, and retention.
Marketing & Community Engagement - Build relationships with schools, coaches, athletic directors, clubs, trainers, and community organizations.
- Attend community events, sports tournaments, expos, and networking opportunities.
- Coordinate local marketing campaigns and social media initiatives.
- Develop referral partnerships that generate athlete leads.
Financial Management - Manage budgets and oversee financial performance.
- Monitor revenue, expenses, payroll, and profitability.
- Prepare regular operational and financial reports for ownership.
- Achieve monthly, quarterly, and annual revenue goals.
- Ensure proper cash handling and financial controls.
Athlete Experience - Ensure athletes receive exceptional customer service and training experiences.
- Monitor program quality and client satisfaction.
- Support staff in maintaining a safe and motivating training environment.
- Encourage athlete goal setting, progress tracking, and achievement.
Qualifications: - Bachelor’s degree in Business, Sports Management, Exercise Science, Education, Marketing, or related field (or equivalent experience).
- 3+ years of leadership or management experience.
- Experience supervising employees and managing operations.
- Strong sales, marketing, and customer service skills.
- Excellent communication and interpersonal abilities.
- Ability to work evenings and weekends as business demands require.
- Prefer experience in youth sports, athletic training, fitness, or sports performance industries.
- Prefer experience managing membership-based businesses.
- Knowledge of athletic development and sports performance training is preferred.
- CPR/AED certification or ability to obtain certification is preferred.
This position offers an opportunity to lead a high-impact athletic training business dedicated to helping athletes maximize their performance and achieve their goals.
EOE
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Free parking
Health insurance
License reimbursement
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
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