NCR Aloha POS Support Specialist (L2 Support Engineer)/ Retail Retalix Solution Specialist
Tekfortune Inc.
- Westlake, OH
- 2 days ago
Highlights
The Client Aloha POS Support Specialist is responsible for providing Level 2 technical support for Client Aloha Point of Sale (POS) solutions across Quick Service Restaurants (QSR), Full-Service Restaurants (FSR), and retail locations. The individual will ensure business continuity by maintaining POS availability, resolving incidents, supporting restaurant technology platforms, and coordinating with vendors and stakeholders.
Numbers & Facts
| Location | Westlake, OH |
| Industry | Computer Software |
| Company Size | 20 to 49 employees |
| Year Founded | 2014 |
| Website | http://www.tekfortune.com/ |
Description
Role- Client Aloha POS Support Specialist (L2 Support Engineer)/ Retail Retalix Solution Specialist
Location- Westlake, Ohio
Role Summary
The Client Aloha POS Support Specialist is responsible for providing Level 2 technical support for Client Aloha Point of Sale (POS) solutions across Quick Service Restaurants (QSR), Full-Service Restaurants (FSR), and retail locations. The individual will ensure business continuity by maintaining POS availability, resolving incidents, supporting restaurant technology platforms, and coordinating with vendors and stakeholders.
Key Responsibilities
POS Application Support
Location- Westlake, Ohio
Role Summary
The Client Aloha POS Support Specialist is responsible for providing Level 2 technical support for Client Aloha Point of Sale (POS) solutions across Quick Service Restaurants (QSR), Full-Service Restaurants (FSR), and retail locations. The individual will ensure business continuity by maintaining POS availability, resolving incidents, supporting restaurant technology platforms, and coordinating with vendors and stakeholders.
Key Responsibilities
POS Application Support
- Support Client Aloha POS software, terminals, and restaurant technology platforms.
- Troubleshoot order processing, pricing, promotions, discounts, and transaction failures.
- Support End-of-Day (EOD) processing and sales reporting issues.
- Resolve menu configuration, item availability, and store setup issues.
- Support BOH (Back of House), KDS (Kitchen Display Systems), kiosks, payment devices, and peripheral equipment.
- Diagnose interface issues between Aloha POS and payment processors.
- Monitor restaurant systems for availability and performance.
- Support restaurant technology upgrades, rollouts, and lifecycle management activities
- Client Aloha POS Administration and Support
- Restaurant Technology Platforms
- POS Hardware & Peripheral Devices
- Kitchen Display Systems (KDS)
- Payment Processing Integration
About Company
Tekfortune is a software solutions company providing project development and staff augmentation services to companies in various industries including Healthcare, Banking, Finance, Telecommunication and Aviation.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.