Job Summary (List Format):
- Provide standard GIS support services, including geospatial analysis and data processing.
- Support ArcGIS platform in areas such as user management, data management, and metadata creation.
- Interact with customers to provide solutions and support for GIS-related needs.
- Assist users with the creation and maintenance of new GIS projects, including dashboards and web applications.
- Play a key role in implementing federally mandated ADA compliance for all published GIS items.
- Supervise, audit, and document GIS processes to ensure adherence to security policies.
- Troubleshoot GIS applications independently and provide technical support.
- Gather project requirements and consult with business units on GIS tools and capabilities.
- Publish hosted and referenced services on federated and unfederated GIS servers (ArcGIS Enterprise and ArcGIS Online).
- Maintain and administer the GO!NC ArcGIS Online environment for a large user base.
- Create user guides and documentation to promote platform adoption and effective use.
- Participate in accessibility working groups and update GIS applications for WCAG compliance.
- Design and develop Experience Builder applications to enhance workflow and accessibility.
- Utilize tools such as Survey123, Field Maps, and Experience Builder in project work.
- Leverage knowledge of ArcGIS Pro, ArcGIS Online & Enterprise, Python/Arcade scripting, and web mapping/cartography.
- Communicate effectively with both GIS and non-GIS users; translate business needs into GIS solutions.