NAVIGATOR PROGRAM COORDINATOR - UNCLASSIFIED

NAVIGATOR PROGRAM COORDINATOR - UNCLASSIFIED

Salary

$72,495.00 - $85,816.00 Annually

Location

Carson City

Job Type

Unclassified Full-Time

Job Number

2026-04344

Department

NVHA - CONSUMER HEALTH SERVICES

Opening Date

10/16/2026

Closing Date

Continuous

FLSA

Exempt

Bargaining Unit

N/A

Max Number of Applicants

50

Salary Grade

Not Assigned

Full Physical Address of Position (City, State, Zip)

Carson City, NV 89701

• Description
• Benefits
• THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*

Job Summary

Join the Nevada Health Authority's Silver State Health Insurance Exchange (Exchange) and play a pivotal role in expanding access to affordable health insurance coverage for individuals and families across Nevada. As the Navigator Program Coordinator, you will lead the administration of the State's Navigator Grant Program, a high-impact initiative that connects Nevada residents with enrollment assistance. The successful candidate will collaborate with leadership, community organizations, and cross-functional teams to ensure program effectiveness, accountability, and compliance with federal and state requirements. The ideal candidate is a strategic and results-oriented professional with experience in a health insurance related field, client relationship management, customer service, contract monitoring activities, communications, training development and delivery or another related field. This role offers an opportunity to make a meaningful public service impact by supporting a network of community-based organizations that help Nevadans access critical health insurance resources. The Exchange oversees the operation of Nevada's Health Insurance Marketplace, known as Nevada Health Link. This online marketplace allows users to compare and enroll in health insurance coverage and gain access to tax credits, reduced cost sharing and public programs such as Medicaid. Nevada Health Link provides pathways to coverage through a consumer-centric online application platform, a Customer Assistance Call Center, localized outreach and education strategies and a network of in-person assisters embedded in communities across the state that help Nevadans enroll in the coverage that best meets their families' needs.

The Navigator Program is a statewide consumer assistance program that provides one-on-one, in-person support and assistance to consumers interested in completing an application and/or enrolling in health care coverage through Nevada Health Link. Navigators are trained and certified by the Division of Insurance and the Exchanges Navigator Program staff to:

• Assist consumers in completing a Nevada Health Link application;
• Understand the programs and financial assistance they qualify to receive; and
• Facilitate their health insurance plan selection and enrollment in coverage.

Essential Qualifications

The Navigator Program Coordinator has extensive knowledge related to the programs, benefits, and operational rules, policies, and procedures of Exchange programs. This position will also have advanced knowledge and expertise related to Nevada Health Link. The position oversees Navigator and Certified Application Counselor (CAC) program requirements while developing and implementing processes and procedures.

The chosen incumbent must successfully obtain Exchange Enrollment Facilitator certification by passing an examination and associated Nevada Division of Insurance requirements.

Job Duties

Grant Management

Under the general direction of the Senior Policy Analyst and in coordination with fiscal staff, develops and implements the Navigator grant funding processes and procedures. This position is also responsible for Subgrant and contract monitoring activities in compliance with federal, state and NVHA policies, regulations and budgetary limits; compile and use data to develop narrative and financial reports for presentation to various stakeholders, make recommendations regarding sub-awardee and contractor progress towards program goals.

Training/Certification

As a subject matter expert, this position will develop training material, updates, and procedures related to the delivery of enrollment-related services, user access, and use of Nevada Health Link. This position will develop core training and tools for entry-level navigators as well as advanced training and tools for more experienced Navigators with a higher level of skill and expertise. This position will also deliver core and advanced training to Navigators.

User/System Support

• Provide technical/application support to assisters and Navigator Organizations
• Facilitate ongoing communication with navigators regarding new and emerging policy and system issues
• Serve as the point of contact to respond to questions and resolve issues submitted through the Navigator mailbox, including troubleshooting account issues, answering policy or procedure questions, reporting system issues, etc.

Other Responsibilities

• Identify and develop working relationships with internal and external stakeholders.
• Ensures the appropriate dissemination and communication of all pertinent regulations, policies, and guidelines.
• Support on-boarding of new Nevada Health Link Users.
• Interfaces with other support functions within Exchange, such as operations, communications and outreach, broker support and quality assurance teams, eligibility and enrollment, and IT Systems teams.
• May train, supervise, schedule, and evaluate the performance of employees, and other supervisory duties as appropriate for managing people.
• Other duties as assigned.

Knowledge, Skills, and Abilities

Qualified applicants have the following experience or skills:

• Experience providing consumer assistance with public and/or private health insurance eligibility criteria and policies (preferred).
• Experience in health insurance-related field.
• Experience in grant and/or contract management or monitoring activities.
• Experience developing and implementing health insurance or social service program policies and procedures.
• Ability to communicate clearly and collaborate across teams.
• Ability to analyze insurance regulation or policy and develop procedures and training tools.
• Advanced skills and experience in the use of Microsoft Office software.
• Supervisory experience and/or training experience.
• Experience in client relationship management, customer service, communications, training development and delivery or another related field.
• Proven track record for taking ownership and driving results.
• Excellent organizational skills and the ability to plan and coordinate tasks independently.
• Ability to maintain confidentiality and communicate professionally with internal and external stakeholders.

Recruiter Contact Information: Jenn Trachet - jtrachet@admin.nv.gov

The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.

Please send direct Inquiries or correspondence to the recruiter listed on this announcement.

Benefits include:

• Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees' Benefits Program (PEBP).

• Vacation: Accrual of three weeks of annual leave each year.

• Sick Leave: Accrual of three weeks of sick leave each year.

• Holidays: 12 paid holidays per year.

• Retirement: Participation in the Nevada Public Employees Retirement System (PERS). Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full-time equivalency. For more information on how PERS service may impact Social Security benefits, visit the SSA publication.

• Deferred Compensation: The State offers a voluntary Deferred Compensation Program.

• No Nevada state income tax.

• Public Service Loan Forgiveness: Eligible due to public sector employment.

• Longevity Payments Eligibility: Employees who have received a performance rating of "standard" or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.

Additional benefits may apply to employees covered under a Collective Bargaining Agreement (CBA), depending on their designated bargaining unit. For more information, visit the Labor Relations Unit (LRU).

For more details about your rights and responsibilities as a State of Nevada employee, please review the State of Nevada Employee Handbook (PDF).

• State Holidays The holiday schedule for State employees is established by the Legislature.

The following are legal holidays:

January 1.............................................. New Years Day

Third Monday in January.................. Martin Luther King, Jr.s Birthday

Third Monday in February................ Washington's Birthday

Last Monday in May........................... Memorial Day

June 19................................................ Juneteenth Day

July 4.................................................... Independence Day

First Monday in September.............. Labor Day

Last Friday in October....................... Nevada Day

November 11........................................ Veterans Day

Fourth Thursday in November........ Thanksgiving Day

Friday following the Fourth Thursday in November...................... Family Day

December 25........................................ Christmas Day

When January 1, June 19, July 4, November 11, or December 25 falls on a Saturday, the preceding Friday is the observed legal holiday. If these days fall on Sunday, the following Monday is the observed holiday. Eligibility for holiday pay is covered by the provisions of NAC 284.255

Employer State of Nevada (NV)

Address See Above for Agency Information

See Above for Posting Location, Nevada, 89701

Website https://nvjobs.nv.gov