National Outbound Manager

About eGourmet Solutions

eGourmet Solutions, Inc. is a National Logistics and eCommerce Fulfillment company specializing in frozen, refrigerated, and dry perishable goods. 

How You Contribute to the Team:

This position provides consistency in the Outbound Management processes across our organization.  The Outbound Manager is responsible for overseeing, optimizing, and scaling the outbound shipping, transportation, and delivery operations. The role requires strategic oversight, data-driven decision-making, and working cross-functionally (operations, quality assurance, customer service, finance) to ensure outbound operations meet company targets for cost, speed, quality, and customer satisfaction.

Responsibilities

Responsibilities include, but are not limited to:

Strategy & Planning

• Develop and execute a national outbound strategy that balances service level, cost, and perishability/risk.
• Forecast outbound volume, capacity, and seasonal fluctuations, and align resources (carriers, trailers, workforce) accordingly.
• Set KPIs and SLAs for outbound operations (e.g. on-time delivery, freight cost per unit, trailer utilization, cold chain integrity, damage/spoilage rates).

Carrier & Transportation Management

• Select, negotiate, and manage relationships with carriers, freight providers, and third parties, ensuring competitive pricing, service reliability, and cold chain capability.
• Maintain empty trailer pools, oversee backhauls or return loads when relevant, and optimize transportation routing to reduce cost and transit time.
• Monitor carrier performance (on-time pickup, transit time, damage/spoilage, compliance with cold chain temperature controls).

Operational Oversight & Process Efficiency

• Standardize outbound operations best practices across all sites (loading, staging, grouping orders).
• Implement continuous improvement projects focusing on packaging, load consolidation, route planning, trailer loading efficiency, cold chain integrity, minimizing waste.
• Use data analytics and reporting (daily/weekly/monthly dashboards) to spot bottlenecks, inefficiencies, and deviation from targets.

Quality, Safety & Cold Chain Compliance

• Ensure all outbound shipments adhere to food safety and cold chain protocols (temperature control, packaging, handling).
• Maintain compliance with local, state, and federal regulations related to transportation of perishable/frozen/refrigerated goods.
• Oversee training and standard operating procedures (SOPs) for staff involved in outbound loading, packing, temperature monitoring, etc.

Collaboration & Customer Focus

• Work closely with Customer Service / Client Relations to ensure outbound delays or service issues are communicated proactively.
• Collaborate with Sales / Account Management to understand delivery expectations, customer constraints, and recovery protocols in case of missed SLAs.
• Coordinate with Quality Assurance and Cold Storage teams to reduce spoilage / damage claims.

Cost Control & Budget Management

• Develop and manage outbound transportation and shipping budget. Monitor cost per unit, freight spend, accessorial charges.
• Identify cost savings opportunities (e.g. more efficient packaging, better carrier contracts, route optimization).
• Evaluate trade-offs between cost vs speed vs risk, esp. for perishable items where delays or temperature excursions can result in product loss.

Team Leadership & Continuous Improvement

• Lead, mentor, and manage a team of managers/supervisors across multiple sites. Ensure consistent performance, accountability, and alignment with goals.
• Build and sustain a workforce trained in outbound best practices, safety, cold chain protocols, and problem solving.
• Drive the adoption of technology and tools (WMS, transportation management, temperature sensors / telematics) to increase visibility and control.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, Operations Management, or related field preferred.
• Minimum of 3–5 years of experience in warehouse, distribution, logistics, or outbound operations management.
• Experience managing high-volume shipping, fulfillment, and transportation operations across multiple locations or regions.
• Strong leadership and team management skills with the ability to supervise, coach, and develop employees and supervisors.
• Knowledge of inventory control, shipping processes, carrier coordination, and warehouse management systems (WMS).
• Ability to analyze operational data, identify process improvements, and implement efficiency initiatives.
• Strong organizational, communication, and problem-solving skills.
• Experience with OSHA, food safety, BRC, or other compliance standards preferred, depending on industry requirements.
• Proficiency in Microsoft Office Suite, ERP systems, and logistics software platforms.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Flexibility to travel as needed to support operational sites and business objectives.

Job Type: Full-Time

Benefits include: Health Insurance, Vision Insurance, Dental Insurance, HSA/FSA, Basic Term Life and AD&D Insurance, Short- and Long-term Disability Insurance, Voluntary Life Insurance, Identity Protection, Pet Insurance, Employee Assistance Program

Salary: $85,000.00 - $90,000.00 annually based on experience