National Operations Manager

ABM Industries

Raleigh, NC
5 days ago

$115,000–$125,000 Per Year

Highlights

Partner with leadership development teams to identify, train, assess, and mentor operations personnel, including Project Managers and Operations Managers. This role combines strategic oversight with hands-on leadership to design, align, and execute operational programs that deliver exceptional client experiences.

Numbers & Facts

Location	Raleigh, NC
Industry	Business Services - Other
Salary	$115,000–$125,000 Per Year
Company Size	10,000 employees or more
Year Founded	1909
Website	http://www.abm.com/

Description

Overview

The National Operations Manager is responsible for leading operations across a large, strategic national account. This role combines strategic oversight with hands-on leadership to design, align, and execute operational programs that deliver exceptional client experiences. The position drives consistency, performance, and continuous improvement across all fulfillment center operations while ensuring alignment with organizational objectives.

Compensation: $115,000 - $125,000 annual salary (US Dollars)
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Responsibilities

Provide strategic and operational oversight for all activities within client fulfillment centers, ensuring high performance and service excellence.
Develop, implement, and maintain standardized operating procedures, performance metrics, and quality benchmarks across all locations.
Lead and support Senior Operations Managers to ensure consistent execution, compliance, and a “zero defect” mindset.
Collaborate cross-functionally with internal leaders to ensure alignment, consistency, and effective communication across all site types. 
Partner with leadership development teams to identify, train, assess, and mentor operations personnel, including Project Managers and Operations Managers.
Ensure accurate and timely pricing proposals and actively manage accounts receivable processes with urgency and accountability.
Act as a key escalation point for client concerns related to operational performance, ensuring prompt and effective resolution.
Identify and implement opportunities to reduce operational costs and improve efficiency across the fulfillment center portfolio.
Serve as a subject matter expert and consultant, supporting regional teams in the successful implementation and management of services.
Oversee safety, security, and compliance efforts, ensuring adherence to all training and regulatory requirements.
Promote a client-centric culture focused on service excellence, communication, and overall customer satisfaction.
Conduct regular audits to ensure consistent adherence to standard operating procedures and performance expectations.
Drive the implementation of visual management systems and standardized work practices within warehouse operations.
Monitor industry trends and technological advancements, providing recommendations to enhance innovation and operational effectiveness.
Analyze key operational metrics and guide teams in achieving targets related to performance, quality, safety, cost, and client satisfaction. 
Lead continuous improvement efforts by identifying inefficiencies and eliminating non-value-added activities.
Mentor and develop leaders, fostering a culture of accountability, quality, and problem-solving.
Lead major operational initiatives and projects, including new site launches and training programs.
Participate in performance reviews and recommend training and development initiatives to strengthen team capabilities.
Communicate organizational goals, performance updates, and key initiatives to stakeholders through regular reviews and planning sessions.
Perform additional duties and special projects as assigned.

Qualifications

Minimum Qualifications
5+ years of experience in distribution, logistics, or fulfillment center operations (required). 
Multi-site or national level oversight experience is preferred.
Strategic and tactical level experience in leading large teams and front-line leadership.
Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or a related field, or equivalent experience.
Demonstrated ability to lead, influence, and achieve results through teams.
Core Competencies
Strong leadership and people management skills
Strategic thinking with a focus on execution and results
Advanced analytical and problem-solving capabilities
Proven experience in process improvement and operational optimization
Excellent interpersonal and communication skills, with a high level of professionalism and empathy
Effective conflict resolution and negotiation abilities
Strong organizational and time management skills, with the ability to manage multiple priorities
High attention to detail and commitment to quality

Ability to thrive in a fast-paced, dynamic environment
Proficiency in Microsoft Office Suite and standard business systems
Ability to work independently and collaboratively within a team environment
Strong commitment to confidentiality and professionalism
Working knowledge of continuous improvement methodologies
Talent development and team building
Work Environment
This role operates in a dynamic environment that may include office settings, remote work, client locations, and travel. The ability to adapt to changing priorities and environments is essential.

About Company

ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.

We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.

Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.

Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.

With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.

With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.

ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)