National Director of Business Development Operations

ARCO a Family of Construction Companies

Cincinnati, OH

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JOB DETAILS

SKILLS

Artificial Intelligence (AI), Best Practices, Biology, Business Development, Business Operations, Business Solutions, Business Strategy, Compensation and Benefits, Construction Design, Cross-Functional, Customer Relationship Management (CRM), Data Quality, Dental Insurance, Distribution Warehousing, Engineering Procurement and Construction (EPC/EPCC/EPCM), Finance, Food and Beverage Industry, Forecasting, Leadership, LinkedIn, Manufacturing, Network Operations Center, Onboarding, Operating Systems, Performance Management, Performance Metrics, Recruiting/Staffing Agency, Reporting Dashboards, Risk, Risk Analysis, Sales, Sales Pipeline, Sales Training, Scalable System Development, Scholarship, Sports, Standard Operating Procedures (SOP), Training Program, Tuition Reimbursement, Vision Plan

LOCATION

Cincinnati, OH

POSTED

1 day ago

ABOUT YOU

ARCO is a national design/build construction company delivering complex commercial and industrial facilities across a wide range of product types, including distribution, cold storage, food and beverage, manufacturing, life sciences, multifamily, sports, and datacenters. Projects average $15-25M, with many exceeding $100M and select projects reaching up to $1B.

As our growth has outpaced our systems, we are looking for a National Director of Business Development Operations to standardize and scale how business development operates across the organization. Sitting between Business Development Executives and all other BDs, this is a senior, non-selling leadership role responsible for building the operating system behind business development.

WHAT WE CAN OFFER YOU

At ARCO, we are committed to taking care of our greatest asset - our team. ARCO's best-in-class benefits and superior compensation are what set us apart from the competition and continue to attract top industry talent.

Industry-leading performance-based bonus program
100% employer-funded ESOP to all associates
Traditional and Roth 401k
1-month paid sabbatical after every five years of employment, plus $5,000 for travel
3 weeks of vacation
1-week paid volunteer leave each year and 100% charitable match
Medical, dental, and vision insurance coverage
100% paid 12-week maternity leave
Scholarship for associates' children up to $28,000 per child
Tuition reimbursement for associates

A DAY IN THE LIFE

Primary Objectives of the Role

Establish a consistent national BD operating model
Create clear KPIs, dashboards, and performance standards
Drive CRM (Pipedrive) discipline and data integrity
Professionalize training, SOPs, and BD onboarding
Provide executives with reliable pipeline visibility and forecasting

Business Development Strategy & Governance

Translate growth objectives into measurable BD operating standards
Define, document, and maintain the national BD process
Establish standardized go/no-go decision frameworks
Align pursuit strategy with company risk profile and capacity

KPIs, Analytics & Performance Management

Define BD KPIs across activity, pipeline health, win rates, & forecasting accuracy
Own dashboard development for BDMs, BD leadership, and executives
Lead structured pipeline and forecast review cadences
Ensure data-driven decision making, not anecdotal reporting

CRM Ownership (Pipedrive)

Own CRM structure, rules, required fields, and stage definitions
Ensure consistent pipeline structure across regions
Drive adoption and hygiene without administrative burden
Partner with IT or vendors on CRM enhancements

BD Enablement, Training & SOPs

Build and maintain a comprehensive Business Development Playbook
Create SOPs for qualification, pursuits, handoff, and forecasting
Design onboarding and ongoing training programs
Capture and scale best practices nationally

Cross-Functional Alignment

Align BD with preconstruction, estimating, operations, and finance
Improve handoffs from BD to precon and execution
Ensure early risk identification and leadership engagement

NECESSARY QUALIFICATIONS

10+ years in Business Development Operations, Commercial Operations, or Revenue Operations
Experience in design/build construction, EPC, and/or construction sales training preferred
Demonstrated success building scalable Business Development systems
Strong CRM expertise (Pipedrive)
Strong skills in other tools, including ZoomInfo, CoStar, REM, LinkedIn Navigator, AI, etc.
Leadership presence and strong change-management skills

MAKE YOUR MOVE

ARCO is a premier, full-service design-build general contractor with more than 30 years of experience providing clients with complete project delivery nationwide. With over 6,000 projects completed coast to coast, we pride ourselves on offering the best, most cost-effective, single source, turnkey solutions and adding value to every project. Because we believe in creating opportunities for individual success among our associates, ARCO is a 100% associate-owned company. Through our Employee Stock Ownership Plan (ESOP), each associate holds a stake in the company, placing the benefits of our success directly in the hands of those who drive it.

ARCO is consistently recognized as a top workplace in multiple markets nationwide and is ranked by Engineering News-Record as a top ten design-build firm and the largest domestic builder of distribution and warehouse space.

ARCO does not accept unsolicited resumes from third-party agencies or individual recruiters without prior approval from the Talent Acquisition team. Any unsolicited resumes, including those sent directly to hiring managers or other employees, become ARCO property, and no fees will be paid for any placement resulting from the receipt of an unsolicited resume. Any candidate information submitted will be considered as a referral to ARCO without a fee. Agencies must have a fully executed vendor agreement with ARCO as well as written approval to submit candidates from the ARCO TA Manager for the specific position before submitting candidates.

#LI-CR1 #LI-Onsite

LEGAL DISCLAIMER

EOE, including disability/vets

National Director of Business Development Operations

ARCO a Family of Construction Companies

Cincinnati, OH

About the Company

ARCO a Family of Construction Companies

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