The National Admissions Advisor is an entry-point position in which the employee will begin to interface with prospective students in support of their decision to attend/select school. At the same time, the National Admissions Advisor is also learning about the University''s programs and approved admissions processes and procedures. A National Admissions Advisor will be expected to meet both qualitative and quantitative goals and objectives compliantly and ethically.
Principal Duties & Responsibilities
- Responsible for meeting action plans in order to meet qualitative and quantitative goals objectives.
- Professionally assists prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements.
- Conduct telephone interviews and e-mail correspondence to identify student prospects and determine their educational needs, concerns and interests.
- Develop a rapport with prospective students and maintain contact with them frequently.
- Partners with departments outside of Admissions to ensure the delivery of a high level of service to every student.
- Ensure enrolled students submit required documents to begin coursework.
- Encourage and guide students to utilize the virtual classroom preparatory course.
- Assist students through the orientation process.
- Consistently operates within, and is measured with respect to, the school''s expected behaviors: Execution, Communication/Feedback and Professionalism.
- Ensure compliance with applicable University policies and procedures.
Other Duties as Assigned or Requested
- Willingness to work nights, weekends, and holidays.
- Ability to work in a fast-paced environment
- Ability to remain flexible and easily adapt to changes in work environment or schedule.
- Advisors provide a positive, professional impression for students and staff on the phone and via email.
- Ability to handle multiple tasks and meet deadlines
- Strong communication skills.
- Ability to achieve success individually and as part of a team in a highly structured and regulated work environment
Knowledge, Skills and Abilities, Competencies
- Basic computer skills -- experience with Microsoft (WORD, Excel, Outlook) preferred
- Possesses excellent verbal communication skills, particularly telephonic -- and good written communication skills
- Persistence combined with a positive attitude and approach to work and others -- self-motivating work style
- Positive and collaborative interpersonal skills
- Ability to learns to effectively utilize all applicable school systems, databases and tools.
- Entry point position with the ability to grow within the organization.
Education and Experience: Minimum
- High School Diploma or its equivalent required
- Entry level experience in sales and/or customer service
Education and Experience: Preferred
- College degree
- 1-2 Years experience in sales and/or customer service
- Post-secondary Higher Education admissions experience