National Accounts - Sales Operations Administrator

Authority Brands Inc. is a leading provider of home services, building brands that support the success of our franchisees, as well as bettering the lives of the homeowners we serve and the people we employ.

The Sales Operations Administrator provides critical operational support to the JunkLuggers National Accounts Sales Team. This role helps ensure sales activities run smoothly by managing documentation, coordinating onboarding & Master Service Agreements, maintaining CRM data, and assisting with reporting and customer communications. The ideal candidate is highly organized, detail‑oriented, and comfortable working independently in a fast‑paced, deadline‑driven environment.

Description:

• Provide day‑to‑day administrative support for sales managers and sales representatives.
• Prepare, format, and distribute sales documents including proposals, quotes, presentations, and contracts.
• Assist with order processing and follow‑up documentation.
• Coordinate internal handoffs between Sales, Finance, Legal, and Operations.
• Maintain and update National Accounts standard operating procedures within Operating System, ensuring job templates, pricing, and account configurations are current.
• Receive and process client COI requests, submit required certificate holder information to company insurance, distribute completed certificates to clients, and maintain records for the sales team.
• Maintain and update customer and prospect information in CRM systems.
• Track sales activities, pipeline updates, and key account notes.
• Ensure accuracy of sales records, pricing information, and customer documentation.
• Prepare and distribute routine sales reports, dashboards, and summaries.
• Assist with tracking KPIs such as leads, conversions, revenue, and forecast data.
• Support sales leadership with ad‑hoc data requests and analysis.
• Serve as a point of contact for internal sales‑related inquiries.
• Respond to customer requests for information or documentation as needed.
• Ensure timely follow‑up on open sales and administrative items.

Required:

• 1-3 years of sales operation/support experience
• Strong organizational and time‑management skills
• High attention to detail and accuracy
• Data accuracy and documentation control
• Discretion and confidentiality

Preferred:

• Familiarity with CRM platforms (e.g., Salesforce, HubSpot, Dynamics)
• Basic understanding of sales processes and terminology
• Experience with reporting, data tracking, or dashboards

Education:

• High school diploma or equivalent required; a bachelor's degree in business, Operations Management, or a related field preferred

We believe our greatest assets are our employees, we offer competitive salaries and a full benefits package to include, PTO, paid holidays, 401(k) and more.

Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions however we do not sponsor Visa's at this time.

Authority Brands Inc. is an Equal Opportunity Employer