National Account Manager, Staffing Industry

The NAM acts as the primary commercial point of contact for assigned accounts, coordinating internal resources to deliver exceptional client outcomes while achieving revenue and margin objectives. This role focuses on driving revenue growth, deepening client penetration, and positioning the company as a trusted advisory partner across its full portfolio of consulting, advisory, and expert services.

National Account Manager, Staffing Industry

The National Account Manager (NAM) is responsible for developing, managing, and expanding strategic client relationships across assigned national, enterprise and some regional accounts. This role focuses on driving revenue growth, deepening client penetration, and positioning the company as a trusted advisory partner across its full portfolio of consulting, advisory, and expert services. The NAM acts as the primary commercial point of contact for assigned accounts, coordinating internal resources to deliver exceptional client outcomes while achieving revenue and margin objectives.

Key Responsibilities:

Strategic Account Management

• Own and execute account strategies for assigned accounts, aligned with company's growth objectives
• Build multi-level relationships across client organizations, from operational stakeholders to executive leadership
• Serve as the primary commercial liaison, ensuring consistent communication and long-term partnership

Revenue Growth & Expansion

• Identify and pursue cross-sell and upsell opportunities across company service lines
• Drive new project origination within existing accounts and support expansion into new geographies or business units
• Develop accurate revenue forecasts and account plans, maintaining CRM discipline

Client Engagement & Value Creation

• Understand client business drivers, risk profiles, and pain points to position the company's solutions effectively
• Collaborate with delivery leaders and subject matter experts to craft tailored proposals and solutions
• Ensure strong client satisfaction through proactive issue management and regular business reviews

Internal Collaboration & Leadership

• Coordinate with Operations, Delivery, Finance, and Marketing to ensure seamless execution
• Lead internal account teams, aligning resources around client priorities
• Act as a voice of the client internally, advocating for solutions that enhance value and retention

Key Performance Indicators (KPIs)

• Annual revenue and gross margin by account
• Account growth rate and wallet share expansion
• New opportunity pipeline and conversion rate
• Client retention and satisfaction metrics
• Forecast accuracy and CRM compliance

Qualifications & Experience

Required:

• 5+ years of experience in enterprise or national account management, focused in a staffing agency environment
• Proven track record of managing complex, multi?stakeholder client relationships
• Demonstrated success driving account expansion and recurring revenue growth
• Strong business acumen, negotiation, and consultative selling skills
• Ability to coordinate cross?functional teams without direct authority

Preferred:

• Experience in aerospace & defense, life sciences, engineering and automotive industries
• Familiarity with long sales cycles and project?based revenue models
• Bachelor’s degree required; MBA or equivalent preferred

Competencies & Attributes

• Strategic thinker with strong execution discipline
• Executive presence and credibility with senior client leaders
• Highly organized with excellent communication skills
• Results-oriented, resilient, and comfortable operating in a matrixed organization
• Client-centric mindset with a collaborative leadership style
   

Job Number 8147