National Account Director

Overview

Compensation: $195,000 - $205,000 annual salary (US Dollars)
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Work Model & Location: This position is based in the San Francisco Bay Area, with the home-base office located in either San Francisco or Santa Clara at an ABM office or designated client location, based on the selected candidate’s location. The role requires a significant onsite presence across supported locations, including San Francisco, Oakland, and Santa Clara, with additional travel to Los Angeles and other supported locations nationally.

Position Summary

The National Account Director is responsible for the strategic leadership, client retention, financial performance, and growth of a national portfolio within the Data Center and Mission Critical industry. This role serves as the primary executive relationship owner and works closely with customer leadership, operations teams, and internal stakeholders to ensure the successful delivery of integrated facility services, including engineering, critical facility maintenance, janitorial, and workplace support services.

The National Account Director provides leadership across a complex portfolio of mission-critical facilities, ensuring contractual commitments, operational performance, customer satisfaction, and business objectives are achieved. This role partners closely with Operations, Finance, and Executive Leadership to strengthen customer relationships, identify growth opportunities, and drive long-term account success.

In this role, you will leverage the ABM Way to impact:

• Customer Intimacy: Establish and maintain executive-level customer relationships while serving as a trusted advisor.
• Growth: Drive account retention, service expansion, and long-term strategic growth opportunities.
• Financial Acumen: Oversee portfolio performance, contract compliance, profitability, and business outcomes.
• Operational Excellence: Partner with operational leaders to ensure consistent service delivery across a national portfolio.

Responsibilities

Client Relationship & Account Leadership

• Serve as the primary executive relationship owner for a national Data Center portfolio.
• Build and maintain trusted partnerships with senior customer stakeholders.
• Lead executive business reviews, operational reviews, and governance meetings.
• Manage customer escalations and ensure timely issue resolution.
• Develop and execute account retention strategies.
• Identify opportunities to expand services and strengthen customer partnerships.
• Support contract renewals and long-term account planning.

Operations & Service Delivery

• Partner with Operations, Engineering, and Janitorial leadership teams to ensure exceptional service delivery.
• Maintain a deep understanding of portfolio operations, contracts, service scopes, and customer requirements.
• Monitor operational performance and ensure alignment with service commitments.
• Review KPIs, SLAs, customer feedback, and portfolio performance metrics.
• Support continuous improvement initiatives across the portfolio.

Financial & Business Performance

• Maintain accountability for overall account health and profitability.
• Review financial performance and partner with operational leaders to improve results.
• Participate in budgeting, forecasting, and financial reviews.
• Monitor contract compliance and service delivery performance.
• Identify risks and opportunities impacting account performance.

Cross-Functional Leadership

• Collaborate with Operations, Finance, HR, Safety, and Executive Leadership teams.
• Influence stakeholders across multiple functions without direct authority.
• Support strategic initiatives that enhance the customer experience.
• Foster a culture of accountability, partnership, and continuous improvement.

Qualifications

Education & Experience

• Bachelor's degree preferred or equivalent combination of education and experience.
• Minimum of 10 years of experience in strategic account management, facilities management, corporate real estate, engineering services, or related industries.
• Minimum of 5 years supporting large national or enterprise accounts.
• Experience within Data Centers, Mission Critical facilities, Integrated Facilities Management, or similar technical environments preferred.
• Experience leading executive-level customer relationships required.

Knowledge, Skills & Abilities

• Strong executive presence and relationship management skills.
• Proven ability to drive customer retention and account growth.
• Strong financial and business acumen.
• Experience leading strategic business reviews and executive presentations.
• Ability to influence cross-functional teams and drive results without direct authority.
• Strong communication, negotiation, and problem-solving skills.
• Proficiency with Microsoft Office applications.
• Experience with CRM, reporting, and performance management tools preferred.
• Ability to travel approximately 25%.
• Valid state-issued driver's license required.