The In-Field Life Quality Lead will play a pivotal role in enhancing the quality of customer vehicles on Autonomous Driving Systems and component features. This role involves developing and implementing strategies to meet ambitious quality objectives, ensuring that all aspects of Quality, Cost, Timing, and Performance are considered. The ideal candidate will be highly responsive, capable of diagnosing vehicle issues, and adept at leading teams to implement effective solutions.
Key Responsibilities:
- Build warranty improvement plan and contribute to improving the quality level of customer vehicles to meet ambitious quality objectives and ensure customer protection.
- Demonstrate great responsiveness to meet quality and production requirements.
- Conduct vehicle issue diagnosis and root cause analysis, working on Pre-analysis of issues/claims with Control Tower and Engineering.
- Lead recommendations for modifications to components or processes to ensure vehicle quality.
- Organize reviews with top problematic component suppliers and their associated Engineering and Quality teams to respond to Design Quality related GIMs.
- Support coordination of improvements to the Serial Life Window and Change Management processes.
- Lead the creation and implementation of best practices and standards using 3 Legged 5 Why analysis (Read Across).
- Issue field solutions on systemic, chronic, or major quality issues working with Aftersales (Top Warranty, Recalls, Rapid Service Updates, Customer Service Notifications).
- Lead internal and external survey analysis with corrective actions for both defect malfunction and dislikes.
- Build survey things gone wrong improvement plan.
- Support HUB activities to replicate and capture logs on difficult to solve problems.
- Utilize over the air vehicle data (Aptiv/ADA/Databricks) to support technical analysis and solutions.
Basic Qualifications:
- Bachelor's degree in Engineering or related field that indicates a strong foundation in technical knowledge and problem-solving skills
- Minimum of 8 years of related experience
- Previous experience working in Engineering, Quality, and/or Manufacturing
- Ability to lead a cross-functional team to deliver product changes on time
- Experience with Root Cause Analysis (RCA) and corrective actions
- Strong communication skills, both written and verbal from Executive meetings to all levels
- Self-motivated and directed
- Ability to thrive in a high intensity environment while working on multiple projects
- High proficiency in verbal and written English
- Ability to travel within the USA 10% of the time as needed
Preferred Qualifications:
- Advanced Degree
- Reactive Green Belt or Black Belt certification
- Knowledge of DFMEA, PFMEA, Control Plan, PSO, PPAP processes
- In-depth understanding of electricity/electronics.
- Knowledge of Stellantis systems: Quantic, QFS, JDP, CNs, GIMS, Palantir, etc
Our Benefits - Designed with You in Mind
Comprehensive Health & Well-being Coverage
From your very first day, you'll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.
Generous Paid Time Off
We believe in work-life balance. That's why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans
We help you plan for the future with:
- An employer match on contributions to your 401k, Roth, and Catch-Up plans
- An employer contribution, even if you don't contribute
Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.
Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.
Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.
Support for Your Growth and Giving Back
We believe in investing in your future and your passions:
- Tuition reimbursement
- Student loan refinancing programs
- 18 paid volunteer hours each year to make a difference in your community
And so much more!
When you join us, you're not just building a career - you're joining a company that supports you, inside and outside of work.