Syracuse University is building something new. We're launching SU Global to reimagine how we support and scale accessible online pathways for non-traditional learners, in a dynamic, innovative, and data-driven environment. That means rethinking how we work.
This role requires on-campus presence because the best ideas emerge from real-time collaboration, the mentorship that happens in hallways, and the spontaneous problem-solving that defines startup culture. You'll work non-traditional hours when needed - evening and weekend coverage, whatever it takes to deliver the best-in-class experience.
We're looking for team members who thrive in:
- High-energy, in-person environments where innovation happens face-to-face
- Flexible scheduling that follows student needs, not the clock
- Startup intensity within a world-class university structure
We're not looking for people who want a job. We're looking for builders who want a mission.
The Multimedia Manager leads the multimedia design function within Syracuse University Global's Center for Online and Digital Learning (CODL), producing accessible educational content that engages a diverse, global student audience. This role requires a collaborative Multimedia Designer and Manager with strong communication skills and a genuine desire to innovate in support of busy adult learners and the pace of course development.
The Multimedia Manager is accountable for the team's performance, creative output, and the visual quality of course deliverables. This role bridges the design team and the broader organization's translating priorities into team direction, and representing the team's capacity and standards to leadership and partners, including instructional designers, video production, and faculty developers.
The Multimedia Manager is a player-coach; an experienced UI/UX and visual designer who leads the team while remaining an active contributor, taking on design and course-development work alongside leadership duties, and owning the standards, tools, and direction that keep the function running effectively.
This role requires on-campus presence and occasional evening/weekend flexibility, in a fast-paced environment supporting non-traditional learners through an evolving, data-informed model.
Education and Experience
- Bachelor's degree in Instructional Media & Design, Visual Design, or a related field required; master's degree preferred.
- Three (3) or more years of industry experience in UI/UX design, including experience in a supervisory or team lead capacity preferred.
- Demonstrated proficiency with design and prototyping tools such as the Adobe Creative Cloud and Figma.
- Portfolio required.
Skills and Knowledge
- Demonstrated leadership and supervisory experience, with a proven ability to mentor, coach, and evaluate design staff.
- Demonstrated ability to create wireframes, prototypes, storyboards, and process flows, and to translate user research and personas into interface design decisions.
- Proven experience as a UI/UX Designer, with strong visual design sensibility across desktop, web, and mobile platforms.
- Demonstrated ability to research user needs, develop personas, and conduct interviews to inform interface design for online learners.
- Strong understanding of responsive design principles and accessibility standards for web and online learning applications.
- Excellent written, verbal, and presentation communication skills, including the ability to present design recommendations to stakeholders and faculty.
- Enthusiastic, collaborative team player able to prioritize multiple concurrent design assignments in a fast-paced environment.
- Familiarity with Syracuse University's digital style guide and the regulatory and accessibility requirements of higher education preferred.
- A high degree of creativity, UX design, problem-solving skills with strong attention to detail.
Responsibilities
Hands-On Visual Content and UI/UX Design for Course Development:
- Remain actively engaged in the design and development of accessible user interfaces for desktop, web-based, and mobile delivery of online course materials.
- Cover capacity gaps during high-volume periods and ensure the most technically demanding or time-sensitive deliverables meet quality standards.
- Conceptualize online learning interface design through storyboards, process flows, mockups, and interactive prototypes.
- Research user needs, develop learner personas, and conduct task analysis and interviews to inform interface design decisions.
- Develop and maintain UI design standards and best practices for online courses, consistent with Syracuse University's digital style guide.
- Review, reformat, and finalize course materials and digital assets prior to LMS integration, managing intake and organization of assets throughout the production process.
- Design instructional content with a focus on accessibility, partnering with instructional designers and faculty developers to meet compliance standards.
Team Leadership and Supervision:
- Exercise supervisory authority over the Multimedia Design team, including conducting performance evaluations, performance partnership reviews, and ongoing coaching.
- Make or meaningfully inform decisions related to hiring, onboarding, and performance management within the multimedia team.
- Collaboratively set meaningful performance objectives with direct reports and identify development opportunities for the team.
- Hold the team accountable for quality, consistency, and timely delivery across all graphic outputs.
- Identify resource needs and staffing concerns and escalate to the SU Global Director of Academic Partnerships with clear recommendations.
- Foster an environment of diversity, inclusion, and creative collaboration across the team and with partner functions.
Cross-Functional Collaboration and Process Improvement:
- Collaborate with all other CODL functional teams to conceptualize, define, prioritize, and build engaging online courses.
- Guide and support other team members' understanding of UI/UX application needs, promoting scalability and creative consistency across course development.
- Prepare and present design recommendations to stakeholders based on program goals, user research, and UX/UI principles.
- Lead the Multimedia Design team to streamline processes and reduce bottlenecks in the course design process.
- Innovate and refine design processes to support the learning needs of busy, adult online learners and keep pace with course development timelines.
- Evaluate emerging design technologies and lead team training and implementation.
- Provide input and guidance on special projects and training.
Other:
- Other duties as assigned.
Physical Requirements
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.