Multifunction Services Supervisor Senior

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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

The Multifunction Services Senior Supervisor provides direct supervision and advanced operational leadership within Environmental Services (EVS). This position supervises 20+ employees and serves as a lead resource for managers and Associate and Intermediate supervisors. The Senior Supervisor is responsible for daily operations, staff performance, payroll and timekeeping review, quality monitoring, service recovery, regulatory readiness, project coordination, and process improvement.

This role serves as a mentor to Associate and Intermediate Supervisors within the department, supports managers with operational priorities, assists with auditing payroll and timekeeping processes, and leads assigned department projects. During peak operational periods, the Senior Supervisor commands the EVS board by prioritizing service needs, coordinating resources, monitoring workflow and turnaround times, and escalating barriers as needed. This position promotes staff accountability, leadership development, continuous improvement, regulatory compliance, service excellence, and a safe, professional work environment across EVS operations.

Responsibilities*

• Provide direct supervision and advanced operational oversight for a team of 20+ EVS employees, including responsibility for performance, productivity, attendance, quality, safety, professionalism, and customer service
• Coordinate staffing, work assignments, shift coverage, workflow, room turnaround priorities, discharge activity, urgent requests, and routine cleaning needs to support timely and efficient service delivery
• Command the EVS board during peak operational periods by prioritizing service needs, allocating resources, monitoring workflow and turnaround times, communicating updates, working with the EVS dispatchers, and escalating barriers as appropriate
• Serve as a lead operational resource for managers, Associate Supervisors, and Intermediate Supervisors, providing guidance and escalation support across assigned areas, shifts, or functions
• Mentor Associate and Intermediate Supervisors in leadership practices, operational decision-making, staff accountability, performance management, documentation, service recovery, payroll processes, and appropriate escalation
• Communicate operational priorities, department expectations, staffing changes, quality and safety concerns, process changes, and leadership direction to frontline employees and supervisory staff
• Participate in recruitment, interviewing, selection, onboarding, training, performance evaluations, corrective action, investigations, and employee relations processes in partnership with management and Human Resources
• Perform payroll and timekeeping responsibilities and assist with auditing records completed by Intermediate Supervisors, including timesheets, attendance, overtime, scheduling, discrepancies, and related documentation, to support accuracy, consistency, and timely completion
• Maintain accurate and confidential records related to payroll, attendance, performance, coaching, corrective action, training, inspections, audits, service concerns, projects, and other supervisory activities
• Conduct operational rounds and complete or review inspections, audits, and observations to assess cleanliness, staff performance, workflow, customer needs, service quality, safety, supply and equipment needs, and regulatory compliance
• Analyze quality, safety, service, workflow, performance, and compliance trends; identify root causes, implement corrective or follow-up actions, monitor results, and escalate significant concerns
• Ensure cleaning and disinfection practices meet department standards, Infection Prevention requirements, Joint Commission expectations, safety guidelines, and applicable regulatory requirements; reinforce proper PPE, hand hygiene, isolation, chemical safety, equipment safety, and waste-handling practices
• Lead service recovery efforts by investigating concerns, resolving routine and moderately complex issues, coordinating follow-up, and escalating sensitive or significant matters to appropriate leadership
• Lead assigned department projects and process improvement initiatives by developing action plans, coordinating stakeholders and resources, tracking progress, communicating updates, and supporting successful implementation
• Support special cleaning requests, department projects, emergency response, surge situations, and other duties as assigned

Required Qualifications*

• At least one of the following:

• Bachelor's degree and 4 years of supervisory experience in Environmental Services, education, healthcare, hospitality, or another related field

• 8 years of supervisory experience in Environmental Services, education, healthcare, hospitality, or another related field

• 5 years of demonstrated success as an Environmental Services supervisor within the organization

• Ability to meet the physical requirements of the job, with or without reasonable accommodation, including frequent standing, walking, bending, reaching, pushing, pulling, lifting up to 50 lbs., and working with cleaning chemicals and equipment as required.

• Previous experience providing supervision, team leadership, work coordination, training, and performance support to a team of 15 or more employees.

• Demonstrated ability to provide excellent customer service, support quality improvement efforts, identify trends, and implement follow-up actions as appropriate in a fast-paced, service-oriented environment

• Working knowledge of cleaning procedures, infection prevention practices, PPE, chemical safety, equipment use, and environmental cleaning standards.

• Ability to maintain confidentiality and handle employee, payroll, performance, and operational information with a high degree of integrity and in accordance with institutional policies

• Demonstrated ability to supervise, coach, motivate, and hold staff accountable for performance, quality, safety, attendance, productivity, professionalism, and customer service expectations

• Demonstrated ability to mentor, guide, and support lower-level supervisors in operational decision-making, documentation, performance management, service recovery, and escalation practices

• Ability to perform payroll and timekeeping responsibilities, including reviewing timesheets, monitoring attendance, resolving discrepancies, reviewing overtime, and meeting established deadlines and guidelines

• Demonstrated ability to address routine and moderately complex employee relations, customer service, staffing, workflow, and operational concerns using sound judgment and appropriate escalation

• Demonstrated ability to coordinate operations during high-volume or peak service periods, including prioritizing requests, allocating resources, monitoring workflows, and escalating barriers

• Demonstrated ability to lead projects, coordinate action plans, track progress, communicate updates, and support implementation of process improvements

• Ability to communicate professionally and effectively, both verbally and in writing, with staff, patients, visitors, clinical partners, customers, leadership, Human Resources, and other stakeholders and partners

• Demonstrated interpersonal skills, including listening, empathy, teamwork, team building, coaching, conflict resolution, service recovery, and employee engagement

• Demonstrated ability to remain calm and professional under pressure and in stressful situations

• Demonstrated ability to prioritize competing demands, adapt to changing needs, and make timely decisions in a fast-paced healthcare environment

• Excellent attention to detail, organizational skills, follow-through, and documentation accuracy

• Demonstrated competence using computer systems, including Microsoft applications, email, electronic documentation tools, and the ability to learn department-specific systems

• Ability to work assigned shifts, weekends, holidays, and during emergency or surge situations as needed.

Desired Qualifications*

• Previous supervisory experience in Environmental Services in a hospital, ambulatory care, long-term care, academic medical center, or other healthcare setting
• Experience supervising a team of 20 or more employees
• Experience supervising union employees
• Experience mentoring, training, or providing guidance to supervisors, team leads, or other formal/informal leaders
• Experience auditing payroll, timekeeping, attendance, overtime, scheduling, or HR-related documentation
• Experience coordinating operations during high-volume or peak service periods, including managing an EVS board, bed flow board, dispatch board, work queue, or similar operational tracking system
• Experience leading department projects, process improvement initiatives, regulatory readiness activities, or operational standardization efforts
• Experience participating in recruitment, interviewing, onboarding, performance evaluations, corrective action, investigations, and employee relations processes

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings
• Generous PTO program
• Continued education allowance
• Teaching and mentorship opportunities

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

All shifts/positions are onsite.

Work Schedule

This position is Evenings / Friday-Tuesday / 4:00pm-12:30am

All shifts may require work on weekends and/or holiday rotations, and the willingness and ability to work longer hours as needed.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.