Multifamily Property Manager

Multifamily Property Manager

Job Category: Management

Full-Time

On-site

Location: Fort Worth, TX

Description

Company Information: Fivestone Management, an innovative real estate management company that has established a diverse portfolio of properties across the United States. Our goal is to create a thriving environment for the communities we manage. When you work with us, you become part of a team that values and champions individuals who bring their unique but equal strengths to the table. In return, we trust that each team member will deliver an outstanding experience to our residents, partners, owners and vendors.

Position Summary: The Class A Multifamily Property Manager is responsible for the overall operation and success of a luxury multifamily property. This role involves managing day-to-day operations, ensuring high levels of tenant satisfaction, and achieving financial performance goals. The ideal candidate will have a strong background in managing upscale residential communities and a proven track record in customer service, team leadership, and financial management.

Key Roles/Responsibilities:

• Oversee daily property operations, including leasing, maintenance, and tenant relations.
• Ensure the property is maintained to the highest standards, with attention to detail in cleanliness, landscaping, and overall presentation.
• Develop and implement property management procedures to improve efficiency and enhance tenant satisfaction.
• Prepare and manage the property budget, including operating expenses, capital improvements, and vendor contracts.
• Monitor financial performance, including rent collections, accounts payable/receivable, and prepare monthly financial reports.
• Develop and execute marketing strategies to attract and retain high-quality tenants.
• Oversee the leasing process, including showing units, processing applications, and executing leases.
• Address tenant inquiries and concerns promptly and professionally.
• Foster a positive work environment and ensure staff adherence to company policies and standards.
• Conduct regular performance evaluations and provide ongoing coaching and development.
• Maintain high levels of tenant satisfaction through exceptional customer service and responsiveness.
• Handle tenant complaints and disputes effectively, ensuring resolution in a timely manner.
• Organize and participate in resident events and community-building activities.
• Ensure compliance with all local, state, and federal regulations, including fair housing laws and safety standards.
• Oversee property safety programs and conduct regular inspections to identify and address potential hazards.
• Maintain accurate and up-to-date records, including tenant files, maintenance logs, and financial documentation.

Required Education, Experience, and Qualifications:

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Bachelor's degree in Property Management, Business Administration, Real Estate, or a related field preferred.
• Minimum of 5 years of experience in property management, with a focus on Class A multifamily properties.

Working Conditions:

• Ability Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Positions self to install equipment, including under desks.
• Moves throughout the building to access files.
• Must be able to comprehend and follow written and oral instructions.
• Must be able to complete tasks even with frequent interruptions.
• Must be able to use discretion and independent judgment as needed.
• Must be able to speak clearly on the phone and to fellow workers.