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Multi Store Manager - Portland Glass

Neighborly

Lebanon, New Hampshire

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JOB DETAILS
SKILLS
Budgeting, Coaching, Communication Skills, Customer Escalations, Customer Relations, Customer Satisfaction, Customer Support/Service, Employee Relations, Financial Analysis, High School Diploma, Interpersonal Skills, Leadership, Life Insurance, Microsoft Office, OSHA, Office Equipment, Physical Demands, Resolve Customer Issues, Retail, Retail Management, Revenue Growth, Safety Standards, State Laws and Regulations, Willing to Travel
LOCATION
Lebanon, New Hampshire
POSTED
8 days ago
Job Description
Are you looking for a place where you can bring your goals?

With over 34 locations throughout the Northeast, Portland Glass offers glass repair and replacements. We are known for our excellent and reliable services, and take pride in being a part of the Neighborly family.

As a part of Neighborly, we connect customers to skilled service professionals who repair, maintain, and enhance homes and businesses. With over 40 years of experience, our teams are changing the home services industry, and together, we bring top-notch services to customers across the globe. Here, you'll be empowered in your role and each day will be a chance to make a difference in your community. Bring your passion to our team, and let's make an impact together.

Bring your experience and make a difference.

As a Multi Store Manager on the Portland Glass team, a typical day for you will include:
  • Visting all assigned stores weekly (requiring up to 75 % travel)
  • Contributing to weekly Leadership and District meetings
  • Ensuring all employees strictly adhere to Portland Glass safety standards and conducting regular safety meetings
  • Conducting ride-alongs, rotating through each store as needed
  • Ensuring employee injuries are properly discussed and documented with employee, shop manager, and Neighborly People Services
  • Serving as the first point of contact for assigned shop managers in all customer escalations, following up with all parties to ensure issues are solved and customers are satisfied
  • Reading, understanding and analyzing monthly financial statements for each assigned store, while continually seeking opportunities to maximize sales growth and recognize opportunities to increase profit and expand market reach
  • Proactively coaching and developing team members to ensure success in their respective roles and identifying opportunities for recognition and development

Bring your skills and achieve success.

(Required qualifications)
  • Prior experience in retail management required, preferably at the district level. Prior glass experience/related installation experience a plus!
  • Strong interpersonal skills to develop and maintain positive relationships with staff and customers
  • Proficient in Microsoft Office and related computer programs
  • Strong communication and customer service skills
  • Ability to understand and analyze budget, financial statements, inventory, and related retail business procedures/reports
  • Must have OSHA-10 certification or the ability to obtain one through Portland Glass
  • Ability to pass a background and Motor Vehicle Record check, plus drug test, per applicable state laws
  • Education: High school diploma/GED is required, associate or bachelor's degree preferred
  • Physical requirements: Must be able to lift minimum of 75 pounds

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. The Associate should be able to stand,
sit in an office space, see, hear and understand speech, communicate, lift computer equipment, supplies, and materials, and use office equipment and computers. The Associate is exposed to typical office working conditions. If requested by an applicant or employee, we may provide
reasonable accommodations to enable individuals with disabilities to perform essential job functions. The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without
notice. Neighborly® is fully committed to Equal Employment opportunities and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are
dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity and encouraged to be their authentic self

Bring your work ethic and gain stability.

Full benefits package offered:
  • Medical
  • Dental
  • Vision
  • Employer paid life insurance
  • 401k with match
  • PTO/paid holidays
  • Employee Assistance Program
Financial benefits:
  • Annual bonus

About the Company

N

Neighborly