JOB SUMMARY OF POSITION:
This opportunity will focus on issuing and delivering title policies for all the Golden Dog Title offices within our centralized policy processing department. The Multi-State Title Solutions Specialist will also cross-train to work with our partners (law firms, direct title operations) in states where Golden Dog does not handle the closing/escrow function (Title only). The Multi-State Title Solutions specialist will create, make changes/updates, and deliver title commitments for closing from either the attorney opinion letter or Title Search Report (TSR), as applicable. The Multi-State Title Solutions Specialist will be trained to work in multiple states, including but not limited to Georgia, Texas, North Carolina, South Carolina, Colorado, Tennessee, and more states as company growth dictates.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Prepare and distribute final title policies accordingly, as assigned
- Receive and distribute original recorded documents, as assigned
- Enter new title orders into SoftPro Select for our "Title Only" states, as assigned
- Prepare Title Commitment, invoice, and other documents from attorney opinion letters from the attorney states, as assigned
- Order title commitments via SoftPro and prepare the title commitments from Title Search Reports in all states where we have Title-Only.
- Prepare, update, and send updated documents to closing partners, work closely with closing partners for timely delivery of title commitments, invoices, and final policies
- Assist in managing the national orders general email inbox, responding to incoming emails promptly
- Assist in other multi-state duties, as assigned
- Assist in curative resolutions of title matters
EXPERIENCE, SKILLS, KNOWLEDGE:
- High School Diploma is required
- SoftPro experience is a plus
- Proficient in MS Word, Excel, and Outlook
- Good communication skills -- both written and verbal
- Ability to prioritize tasks
- Strong attention to detail and customer-focused
- Good organizational skills, time management skills, and critical thinking.
- Ability to establish and maintain strong relationships
- Proficient in MS Excel and Word
- Adaptable: candidate should be able to adapt to new, different, or changing requirements
- Team Player
- Some Form of title experience preferred but not required
WORK ENVIRONMENT:
- The work environment is representative of an office/field setting
- The noise level in the work environment is usually quiet to moderate
Reasonable accommodation can be made to enable employees with disabilities to perform the described essential functions of the job.
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