Multi-Site Facilities Operations Manager

CGL delivers planning, design, program management, and maintenance solutions for justice and other public facilities across the U.S. and worldwide. Through CGL Facility Management, LLC, we provide comprehensive contract maintenance services to commercial clients.

A day in the life

Your morning begins by scanning job requests and open work orders to set priorities across multiple sites. You meet briefly with your maintenance team to assign corrective and preventive tasks on MEP systems so HVAC, electrical, gas, and other utilities remain uninterrupted. As the day moves, you walk facilities—inside and out—verifying conformance with operational standards, safety requirements, and OSHA regulations. You enforce strict tool control and ensure company and client policies are followed.

Between inspections, you coordinate vendor visits, requisition tools, equipment, and materials, and deliver on-the-job training to sharpen skills, reinforce SOPs, and onboard new team members. You coach and evaluate performance, make promotional and disciplinary recommendations, and keep your supervisor informed on work order status, project progress, staffing and attendance, and resource utilization to keep costs in check and labor effective.

Unexpected issues happen—life safety or security alarms, mechanical failures, or urgent client needs. You respond, stabilize the situation, and redeploy resources. Before wrapping up, you conduct quality control checks on completed work orders, document records and reports, and refine procedures that improve operations and reduce operating costs. Throughout the day, you represent CGL professionally with clients, the public, vendors, and the site management team to meet shared objectives.

Note: This role requires regular driving between locations to conduct company business—either in a company vehicle (frequency may vary) or in a personal or rental vehicle more than 50% of the time.

What you’ll lead

• Daily review and prioritization of job requests and work orders
• Supervision of corrective and preventive maintenance on MEP systems for continuous utilities
• Routine facility and grounds inspections for operational and safety compliance
• Implementation and monitoring of policies and procedures to improve operations and control costs
• Requisitioning of tools, equipment, and supplies to support maintenance activities
• Strict enforcement of tool control and adherence to company and client policies
• Staff onboarding, training, orientation, and ongoing formal/informal performance evaluations
• Collaboration with leadership to resolve maintenance challenges and personnel matters
• OSHA compliance and strong, professional interactions with the public, vendors, and staff
• Emergency response as needed; preparation of records, reports, and documentation
• Regular quality control inspections and reinforcement of standard operating procedures

Education

• High School Diploma or GED required
• Advanced training or a degree in building maintenance or skilled trades (or related experience) required
• Bachelor’s degree in Business Administration, Criminal Justice, Public Administration, or related field preferred

Experience

• At least 1 year in facilities management and/or related correctional facility experience required
• 5+ years of skilled commercial maintenance in one or more: HVAC, Electrical, Electronics, Plumbing, Locksmithing, Security Controls, Life Safety; or equivalent education/experience
• 3+ years in a supervisory capacity required

Skills and qualities

• Proficient with MS Office, Outlook, and internet-based tools
• Working knowledge of OSHA codes and regulations
• Influential leader and team player with strong work ethic and service mindset
• Exceptional organization; able to multitask, prioritize, and thrive in a fast-moving environment
• Clear communicator who motivates, delegates, and provides constructive feedback
• Strong interpersonal skills; collaborates effectively at all levels and with client customers

Licenses and certifications

• Valid, in-state Driver’s License required
• Certain client sites may require certifications (e.g., CFC Universal)

Benefits

We offer competitive pay plus a comprehensive package: paid time off, medical, dental, life and disability insurance, HSA/FSA, retirement, rewards programs, and more.

Click Here for Benefits Overview
https://cglcompanies.com/careers/working-at-cgl/

EEO/ADA

The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.